Industry Advice

Over the past year and a half, many people used their time at home to start a new hobby or learn a new trade. Me? I saw an opportunity to potentially turn 50+ hours of movie watching into a blog post. To that end, I spent my time getting entangled in the…

The Paycheck Protection Program, also known as the PPP, is a business loan funded through the SBA which has been designed to help eligible small businesses and non-profit organizations keep their workforce employed during the COVID-19 pandemic. Funds from this loan are to be used towards payroll, but can also be used…

This is a defining moment in business. With COVID-19 triggering a national emergency in the United States, the majority of companies are trying to find new ways to survive. The result is inspiring - reinventing business models, accommodating work at home employees, adapting to disruptions in supply chains, and more. While businesses…

At Specialty Answering Service, we're focused on the health and safety of our employees and their families. And throughout all of the disruption COVID-19 is bringing, SAS, just like every other telephone answering service in the industry, is still committed to your success. One of the main things we're learning by speaking…

The coronavirus situation is reminding us that the world is completely interconnected. The global coronavirus pandemic is affecting our families, our businesses, and our way of life. During this time, we're reminded that every business, large or small, needs a plan to meet any disruption with confidence. Over the past week, our…

The right answering service can make all the difference in the success of your small business. But before you commit to what you think is the best answering service for your needs, you need to look at the service from all sides. We know it's a daunting task, but we're here to…

It's the start of 2020! And that means it's time to bring the past into focus. Wait. What? That's right, we're talking about analyzing the top questions our support team were asked during the 2019 holiday season. Why would we do this? Great question. As we prepare our customer support team for…

Ready to take your business to the next level in customer care? Working with an answering service is a great way to enhance operations while providing 24/7 support for your valued customers. And with communications solutions for every industry, company size and service level, it’s never been easier to get started. As…

Modern customers expect much more from businesses then they ever have before. Research shows that almost 70% of consumers say great customer service is very important in their choice to stay loyal to a brand. Combine that with consumers who are on the fence about good customer service and you have 98%…

Most telephone answering services will give you the ability to customize your greeting, or how the answering service agents answer when they pick up the phone. An effective greeting is one of the most important factors to the success of the answering service campaign. How callers are greeted sets the tone for…