Ready to take your business to the next level in customer care? Working with an answering service is a great way to enhance operations while providing 24/7 support for your valued customers. And with communications solutions for every industry, company size and service level, it’s never been easier to get started. As…

Modern customers expect much more from businesses then they ever have before. Research shows that almost 70% of consumers say great customer service is very important in their choice to stay loyal to a brand. Combine that with consumers who are on the fence about good customer service and you have 98%…

Most telephone answering services will give you the ability to customize your greeting, or how the answering service agents answer when they pick up the phone. An effective greeting is one of the most important factors to the success of the answering service campaign. How callers are greeted sets the tone for…

See Video Transcript Hi everybody! Steve here at Specialty Answering Service and today I'm here to talk to you about improving your lead response time with a 24-hour answering service. now when your leads are reaching out to you, they're looking for something and they're looking for it fast. So if you…

Telephone answering services want your business.  Every answering service company wants you to think they're the best, that they hire the best receptionists, that they have the best rates, and that they're your business's best friends. Winners in this war for your business have been successful by actually delivering what they promise.…

Many factors should be considered when you're determining how to best structure your answering service account. Ultimately, the final number of questions depends on how your organization is structured and your outsourcing objectives. Here are 6 points to keep in mind when deciding on how to have the answering service agents handle…

If you are running a small business, chances are that you are often overwhelmed and simply can’t get to every phone call. When you’re not in a position to hire a salaried receptionist, you really only have two options: let calls go to voicemail, or outsource to a live operator receptionist service…

The holiday season is here, which means businesses near and far are prepping for the inevitable rise in customer communication. If you’re using an answering service to help with phone orders, or you're hiring seasonal order takers in-house, we’ve created a spreadsheet to help you evaluate each transaction.  The form includes what questions…

Halloween may be over, but the spook-tivities still live on in the answering service world. While answering services are great at helping businesses handle customer communication, if services aren't properly tuned, there are times when they can do more harm than good. Since Halloween isn't over until we say it is, we…

The holidays are almost here. Hooray! While people may forget to wash their hands after going to the bathroom or forget their anniversary was yesterday, there's no doubt they'll remember to call your store about that Hatchimal shipment, or to find out why their next-day-air package hasn't arrived. Seriously, where is that…