The holiday season is here, which means businesses near and far are prepping for the inevitable rise in customer communication. If you’re using an answering service to help with phone orders, or you're hiring seasonal order takers in-house, we’ve created a spreadsheet to help you evaluate each transaction.  The form includes what questions…

Halloween may be over, but the spook-tivities still live on in the answering service world. While answering services are great at helping businesses handle customer communication, if services aren't properly tuned, there are times when they can do more harm than good. Since Halloween isn't over until we say it is, we…

The holidays are almost here. Hooray! While people may forget to wash their hands after going to the bathroom or forget their anniversary was yesterday, there's no doubt they'll remember to call your store about that Hatchimal shipment, or to find out why their next-day-air package hasn't arrived. Seriously, where is that…

Virtual receptionists are the employees that answer your calls in an answering service. From helping you answer phone calls to freeing up your time to foster more meaningful relationships with your clients, learn the top 6 signs that you should hire a virtual receptionist and why hiring one could be one of…

So, you run a small business. You're super busy every day and your to-do list is growing and growing. Sometimes it can feel like there's no end in sight. You're considering using a live telephone answering service to assist with daily activities like answering phones, scheduling appointments, capturing new leads and providing around the…

How often do you sign up for something for free and never use it, or use it once and forget about it? We were asking the same questions and wanted to identify what time is the best time for a business to take advantage of an answering service's free trial. Truth be…

Reflect for a moment on how often you’ve dialed up a business and heard this: “Your call may be monitored or recorded for quality assurance purposes.” Sounds all too familiar, right? That phrase is commonplace these days, and it generally means that the company you’re trying to reach, or the answering service…

As we’ve seen over the past few weeks, Mother Nature is unpredictable. One minute, she'll give us sunshine and blue skies, and in the next, a hurricane will be barreling down your door. While we can't always fully prepare for Mother Nature's wrath, ensuring that your business' communication lines are in constant…

Let's pretend there are only 4 people in your Princess Bride Call Center's customer service department. Now let's say that one of you spontaneously grows a 6th finger and has to make a mad dash to Miracle Max for a cure. On no! Your four person department is now down to 3.…

Is that cubicle starting to get to you? Have you been gazing longingly at your calendar, praying that the island paradise picture materializes, and you suddenly find yourself on a white sand beach with a mojito in your hand? Well, that's not going to happen – unless you stumble upon a magic…