Looking for no-nonsense advice about how to get the most out of your answering service? Then look no further. Below you’ll find posts from the Specialty Answering Service blog that offers guidance to businesses already using answering services, as well as advice for businesses researching answering service companies before you commit to any provider. We’ve also selected a few resources we think deserve attention.
6 Reasons Why Your Answering Service Should be Recording Calls: On the fence about recording your calls? Read this article to learn why you should.
The Importance of Proper CRM Documentation: Without proper CRM documentation, you risk the chance of creating more work for you and your team. Read this to learn how to get organized.
As we’ve seen over the past few weeks, Mother Nature is unpredictable. One minute, she'll give us sunshine and blue skies, and in the next, a hurricane will be barreling down your door. While we can't always fully prepare for Mother Nature's wrath, ensuring that your business' communication lines are in constant…Read more
Let's pretend there are only 4 people in your Princess Bride Call Center's customer service department. Now let's say that one of you spontaneously grows a 6th finger and has to make a mad dash to Miracle Max for a cure. On no! Your four person department is now down to 3.…Read more
Is that cubicle starting to get to you? Have you been gazing longingly at your calendar, praying that the island paradise picture materializes, and you suddenly find yourself on a white sand beach with a mojito in your hand? Well, that's not going to happen – unless you stumble upon a magic…Read more
As a business owner, you may be hesitant about signing on with an answering service. On the one hand, you need help ensuring that every phone call you receive is answered. But on the other hand, you don’t really know who is answering your phones and how well they will represent your…Read more
Your receptionist is suffering from PTSD – post-telephone stress disorder – as she struggles to manage the ridiculous number of calls you are receiving during business hours. Your voicemail box is so full, the little greeting that says this voicemail box is full doesn’t even come on anymore. Your callers have a…Read more
It’s the age-old quandary. If no one is in your office to hear the phone ring, does it make a sound? If someone is calling you after-hours, it doesn’t matter if the phone makes a sound or not. You are missing the call. And that is precisely why Specialty Answering Service supports…Read more
Listen voicemail, we need to talk. This really doesn't seem to be working, and I think we should break up. It's not you. I mean, you're perfect. You do everything right. You're always there when I need you. When people talk, you listen. And you say the cutest little greeting every time…Read more
As a small business owner, you have a lot to juggle. Unfortunately, this means you may have a limited amount of time to interview prospective employees. You’ll get some great employees and some not so great employees, and you will have to waste even more time getting rid of the bad apples.…Read more
The Internet is rife with tales of people being victimized by one email scheme or another. If you haven’t received the, "I need your bank account information" email, then you most likely don’t have email, a computer, a blender, or a microwave. Have you received the, "1,000,000,000 Winner in the UK Lottery" email? Check.…Read more