It’s the age-old quandary. If no one is in your office to hear the phone ring, does it make a sound? If someone is calling you after-hours, it doesn’t matter if the phone makes a sound or not. You are missing the call. And that is precisely why Specialty Answering Service supports countless small businesses with overflow or after-hours phone answering services. If you aren’t already on board with round-the-clock customer care, then consider these reasons:
- Just because your office doors are closed, doesn’t mean your business should be. Coverage that continues after the lights are off gives your customers continuous access to your products and services, whether it’s retail sales, appointment scheduling, or emergency services. And as we all know, American consumers thrive on instant gratification!
- Clients appreciate it when business owners go the extra mile to ensure amazing customer care. Not everyone has the time to call your establishment between the hours of 9 to 5. But that doesn’t diminish their need for prompt service. Meeting current and potential clients where they are shows that you truly do value their patronage.
- Think of the revenue you are losing by letting all those overflow or after-hours calls go to voicemail. First of all, there’s a large percentage of people who will hang up when they reach your voicemail: 80%, according to recent statistics. Secondly, when potential clients reach your voicemail and don’t leave a message, you can bet they are going to give your competitors a call.
- The better you care for the clients you have, the more likely they will sing your praises to their friends, relatives, and colleagues. Some say imitation is the sincerest form of flattery. Business owners say that referrals are. Your best advertisement isn’t ads, emails, or commercials. It’s word of mouth from happy customers!
To make a long story short (too late), 24-hour, live call center services are a boon to any small business, and in this competitive marketplace, you need every advantage you can get!