Every business needs amazing customer service. It’s what we’ve come to expect as consumers. Think about it. If you have an issue with a product or service, and you have a bad interaction when you reach out for help, are you going to stick around? Probably not. Great customer service is the cornerstone of any successful business. As a small business owner, make sure you’re focusing on customer service as part of your overall plan to strengthen your brand and grow your company. Below you’ll find the most recent posts from the Specialty Answering Service blog. We’ve also selected a few resources we think deserve attention.
23 Movie & Television Characters That Would Make the Best Customer Service Representatives: Take a lesson from the greats to learn what amazing customer service is all about.
Customer Service Soup: 16 Essential Ingredients for Amazing Customer Service Agents: Cook up your own soup-er customer service team with this recipe.
Businesses use answering services for different reasons. Some may use them for basic message taking, while others may use them to field overflow calls when they're expecting a large volume. However you decide to use an answering service, the main goal is to capture and retain customers to ultimately help grow your…Read more
Over the last decade, technology has evolved at an alarming rate. From face recognition in our smart phones to cars that drive themselves, it's amazing how much technology is a part of our everyday lives. While I think we can all agree that robots are awesome, businesses should not be so quick…Read more
Having a great customer service team is what sets a business apart from its competition. A business could have a stellar product, but without a solid support team, they may have a hard time getting customers to stick around. Alternatively, a business that has an amazing support staff but a mediocre product…Read more
We've all been there. By "there," I mean the void between calling a business to get help and being stuck on hold. For an eternity. Then having the phone just hang up. Like, really, that just happened? Yeah, it did. Bottom line: holds stink. Whether you're trying to make an appointment with…Read more
Millennials are trending! The 75.3 million or so population of millennials communicate way differently than the Baby Boomer generation before them. While your mom loves to talk on the phone and dish about her back and knee pain, millennials aren't huge fans of phones (SMH), but do love texting. When your dad…Read more
Great customer service is the best! It's like playing with a puppy while eating a marshmallow only box of Lucky Charms while falling asleep on your grandmothers lap - yeah, it's that good. So we thought it would be fun to put together a list of customer service all stars from film…Read more
January is National Soup Month. Aside from the fact that there’s a near 100% chance you didn’t know that, you’re probably wondering what soup has to do with customer support. The answer? Everything. Customer service is like soup. It’s warm and friendly, comprised of the ultimate combination of tips and tricks that…Read more
The North Pole Elves, aka Santa's Helpers, are an industrious and creative bunch of customer service representatives, without whom the world would be devoid of magical toys and fudge stripe cookies. (Nevermind about the cookies – wrong elves.) These pointy-eared beings may be hidden from view nearly the entire year, but much like SAS' call…Read more
Did you know that holiday shopping through e-commerce sites has been steadily increasing by 3.5% each year? If you are an e-commerce retailer, then some of the hottest shopping days to boost yearly revenue have just flown by: Thanksgiving, Black Friday, Super Saturday, and Cyber Monday. And there are still 19 shopping days left…Read more
Did you know CSRs answer over 5 million calls annually? And you thought you got a lot of calls. Yeah. No. In the infographic below, we’ll pick apart the noggin of an awesome call center agent so you can see the the anatomical functions behind just how she (or he) is able to take…Read more