Every business needs amazing customer service. It’s what we’ve come to expect as consumers. Think about it. If you have an issue with a product or service, and you have a bad interaction when you reach out for help, are you going to stick around? Probably not. Great customer service is the cornerstone of any successful business. As a small business owner, make sure you’re focusing on customer service as part of your overall plan to strengthen your brand and grow your company. Below you’ll find the most recent posts from the Specialty Answering Service blog. We’ve also selected a few resources we think deserve attention.
23 Movie & Television Characters That Would Make the Best Customer Service Representatives: Take a lesson from the greats to learn what amazing customer service is all about.
Customer Service Soup: 16 Essential Ingredients for Amazing Customer Service Agents: Cook up your own soup-er customer service team with this recipe.
What’s the difference between an optimist and a pessimist? The optimist is the person who invented the toilet. The pessimist is the person who invented the diaper. Optimism, while undeniably great fodder for countless jokes, is one of the most critical components in successful businesses. Nowhere are the benefits of a positive…Read more
When it comes to the success of your business, ensuring a positive consumer experience is everything. If you want to knock it out of the park, teamwork, dedication, and a great social customer experience are essential each time a customer steps up to the plate. SAS' customer experience infographic offers an at-a-glance…Read more
At some point or another, everyone has a bad customer service experience. It may be offensive, embarrassing, or upsetting, and has the ability to turn an otherwise peaceful day into a disaster. And anyone who’s been on the receiving end of an employee’s rude or lackadaisical service knows how much it stinks.…Read more
With a proliferation of self service channels such as the web, mobile and kiosks – all of which are often managed by contact centers – it is important that customers must be guided, albeit subtly, to choose the right service channel so as to manage the costs of multichannel interactions. Often, customers…Read more
With all of the shenanigans call center staff has to contend with on a daily basis, surely there must be an extensive manual dedicated to the navigation of difficult in-call situations. Um, not so much. There is no such manual in existence, just like there is no manual for life, or childbirth,…Read more