Every business needs amazing customer service. It’s what we’ve come to expect as consumers. Think about it. If you have an issue with a product or service, and you have a bad interaction when you reach out for help, are you going to stick around? Probably not. Great customer service is the cornerstone of any successful business. As a small business owner, make sure you’re focusing on customer service as part of your overall plan to strengthen your brand and grow your company. Below you’ll find the most recent posts from the Specialty Answering Service blog. We’ve also selected a few resources we think deserve attention.
23 Movie & Television Characters That Would Make the Best Customer Service Representatives: Take a lesson from the greats to learn what amazing customer service is all about.
Customer Service Soup: 16 Essential Ingredients for Amazing Customer Service Agents: Cook up your own soup-er customer service team with this recipe.
Great customer service is the best! It's like playing with a puppy while eating a marshmallow only box of Lucky Charms while falling asleep on your grandmothers lap - yeah, it's that good. So we thought it would be fun to put together a list of customer service all stars from film…Read more
January is National Soup Month. Aside from the fact that there’s a near 100% chance you didn’t know that, you’re probably wondering what soup has to do with customer support. The answer? Everything. Customer service is like soup. It’s warm and friendly, comprised of the ultimate combination of tips and tricks that…Read more
The North Pole Elves, aka Santa's Helpers, are an industrious and creative bunch of customer service representatives, without whom the world would be devoid of magical toys and fudge stripe cookies. (Nevermind about the cookies – wrong elves.) These pointy-eared beings may be hidden from view nearly the entire year, but much like SAS' call…Read more
Did you know that holiday shopping through e-commerce sites has been steadily increasing by 3.5% each year? If you are an e-commerce retailer, then some of the hottest shopping days to boost yearly revenue have just flown by: Thanksgiving, Black Friday, Super Saturday, and Cyber Monday. And there are still 19 shopping days left…Read more
Did you know CSRs answer over 5 million calls annually? And you thought you got a lot of calls. Yeah. No. In the infographic below, we’ll pick apart the noggin of an awesome call center agent so you can see the the anatomical functions behind just how she (or he) is able to take…Read more
Despite the perpetual expansion of technology in business, did you know that talking with a real person is still the preferred method of communication 79% of the time? There can be no doubt that advances such as IVR, automated emails, and web-based self-service have made the way customers interact with your business…Read more
If you’ve ever seen Three Men and a Baby, then you might remember the scene where Tom Selleck is lulling the little baby to sleep reading a sports article about a bloodied and bruised boxing champ. Who would read that to a baby? Well, as he points out, “It doesn’t matter what…Read more
Do you think your business is running smoothly? How about your customer service department? Is it exceptional? Are your employees representing your business in a positive light? If you aren’t 100% sure about the answers to these questions, then as a business owner, it’s your job to find out. If you want…Read more
What happens after a bad customer service experience? What happens when the customer decides to ditch your business in favor of your competitors? Does it end there, or does that customer sing like a canary about how they were treated and why they left? There are a ton of studies and statistics…Read more
How could Mr. Grinch, who is as cuddly as a cactus and as charming as an eel, be anything short of the world’s worst customer service representative? Well, despite the Grinch’s propensity towards being a three-decker sauerkraut and toadstool sandwich, with arsenic sauce, there are a few valuable customer service lessons we…Read more