Businesses in the medical industry are some of the most familiar answering service customers. Most answering services have a large percentage of their customers as medical offices, where as other services designated as true medical answering services exclusively manage calls for the medical industry. If you’ve ever called your doctor after hours, you’ve probably spoken to an operator in an answering service. Physicians use answering services to screen after hours calls, schedule or cancel appointments, connect patients with the on-call doctors, and reach staff in the event of a medical emergency. While using answering services is beneficial (and necessary) for the medical industry, it’s also important to stay up-to-date on the latest challenges you may face while outsourcing. Below you’ll find posts from the Specialty Answering Service blog that relate to the medical industry, HIPAA, PHI, and patient security through the outsourcing process. We’ve also selected a few resources we think deserve attention.
List of 14 Companies HIPAA Considers Business Associates: Not sure if your company needs to adhere to HIPAA regulations? Read on to find out.
The Top 5 Ways Your Answering Service May be Violating HIPAA: If you run a medical practice and use an answering service, make sure they aren’t making one of these 5 mistakes.
A telephone answering service is a service that large and small businesses use to provide 24/7 live customer support, keep better track of inbound communication, reach out to employees letting them know about urgent situations that require their attention, and more. An answering service can be a pre-packaged service where the operator…Read more
How many times have you called your doctor's office and knew right away that you were speaking with their answering service? From asking an excessive amount of questions to simply not handling the call correctly, there are a few ways the interaction can fall flat. If communication is being outsourced to an…Read more
The most constant aspect of life is that it's always changing, and when things change, you have to adapt right along with it. Ironic, isn't it? Most of the time, change happens for the better, but it does come with some stipulations. If you're a medical professional, then you're well aware of HIPAA…Read more
Picture this – it’s approaching 9 o’clock in the evening, and your office has been closed for a few hours now. Much to your chagrin, you’re still there, chipping away at the mountain of paperwork and patient records that accumulated throughout the day. This is the third night in a row that…Read more
Whether you run a small dental practice or a large oral surgery office, every call you miss equals revenue lost. Statistics show that 67% of callers will hang up if they can’t talk to a real person. So if you are sending callers to voicemail when things are busy, about 7 out…Read more
For many people, text messaging has replaced the art of real conversation. It’s easy and direct, and it saves users an abundance of time. This is also true in the health care environment, where text messaging has improved workflow and made communicating by pager and return calls obsolete. But the issue of…Read more
What about Bob? is a hilarious movie that showcases the antics of a cunning, obsessive-compulsive narcissist who can't manage even one day without his psychotherapist. Bob Wiley uses his guile to pull the wool over the eyes of three call center representatives and steal away with information that should have remained private.…Read more