Having a great customer service team is what sets a business apart from its competition. A business could have a stellar product, but without a solid support team, they may have a hard time getting customers to stick around. Alternatively, a business that has an amazing support staff but a mediocre product…

Working in a call center can be stressful. However, it does come with it's fair share of perks, like being able to speak to people all over the world and not having to take any work home with you when your shift is up. To help put you in the shoes (or…

Have you ever wanted to know what it's like to be a virtual receptionist? Or what it's like to work for an answering service? Is it stressful? Are the hours bad? Is it a rewarding job? We thought it would be interesting to ask our agents about their experience as virtual receptionists,…