If you're relying on someone else to take your messages, you need the information to be correct 100% of the time. Otherwise, you could wind up wasting time playing Sherlock Holmes, or worse, you could wind up getting stuck on the phone with your Nanny instead of calling back Nancy, the woman…

Christmas is right around the corner and SAS is getting in the holiday spirit. We put a live receptionist spin on a holiday classic, and turned turtle doves and partridges into peace of mind and more business. What are you waiting for? Check out SAS's 12 Days of Christmas!

Halloween is upon us, and you know what that means – masterfully carved pumpkins, pillow cases filled with sugary loot, creepy costumes, the night of the living dead, and the day of...the horrible receptionist. What’s more terrifying than not having a live person answering your phone when you need one? Having an…

Receptionists of the world will tell you that the gold standard in telephone answer phrases is, "Thank you for calling [insert company name here], this is Jamie. How can I help you today?" Simple. Straightforward. Boring. Work is mundane enough without bringing such low expectations to the repetitive task of serving customers.…

Chickens are great at laying eggs and being eaten, but they can't answer a phone to save their lives. If your receptionist is poultry-fied to answer the telephone, it's time to upgrade to a live virtual receptionist service and put the chickens back in the coop.

With Autumn peaking her fuzzy little head through the changing leaves, Specialty Answering Service is starting to get in the Halloween spirit. What better way to celebrate all things spooky, than by creating a website totally dedicated to The Voder! What is the Voder you ask? Good question. The Voder was the…

Is your receptionist scaring potential customers away? Maybe it's time to upgrade to a professional live answering service. Check out this bad customer service video of a call center rep yelling at a customer over the phone!

Small business owners are often bogged down from their day-to-day responsibilities, and can easily find themselves without enough time in the day to eat, breathe or blink. When they discover that using an answering service can relieve the burden of fast communication that customers have universally come to expect, their days as…

Want to test your knowledge on the answering service industry? See if you can answer all 10 questions correctly. If you're feeling real lucky, test your knowledge with our telephone trivia quiz next! 1. When was the first call center created?    Show Me the Answer!  The answer is B. 1957 1930 1957 1985…

Your receptionist is suffering from PTSD – post-telephone stress disorder – as she struggles to manage the ridiculous number of calls you are receiving during business hours. Your voicemail box is so full, the little greeting that says this voicemail box is full doesn’t even come on anymore. Your callers have a…