Small business owners are often bogged down from their day-to-day responsibilities, and can easily find themselves without enough time in the day to eat, breathe or blink. When they discover that using an answering service can relieve the burden of fast communication that customers have universally come to expect, their days as…

Want to test your knowledge on the answering service industry? See if you can answer all 10 questions correctly. If you're feeling real lucky, test your knowledge with our telephone trivia quiz next! 1. When was the first call center created?    Show Me the Answer!  The answer is B. 1957 1930 1957 1985…

Your receptionist is suffering from PTSD – post-telephone stress disorder – as she struggles to manage the ridiculous number of calls you are receiving during business hours. Your voicemail box is so full, the little greeting that says this voicemail box is full doesn’t even come on anymore. Your callers have a…

Remember when you were little and you used paper cups and a string to create a makeshift telephone? While our society is attached to the Smartphone like some sort of technological conjoined twin, way back when, before the invention of the electromechanical phone came the tin-can telephone – aka the lover’s phone.…

Ever wonder how they handle customer service at the North Pole? Even Santa can't do it all. That's why he has elves! So we interviewed one. He drew us a picture and we posted it below. Happy Ho-Ho-Holidays from Specialty Answering Service! Copy the code below to use this infographic: [html] <img…

It's only fitting that an answering service should post a list featuring some of the most famous phone calls throughout history, whether real, or imagined by the Hollywood machine. Take a look below at these attention-grabbing calls. Real Life First phone call in history. In 1876, Alexander Graham Bell made the very…

Ah, the holiday season. It’s a magical time filled with twinkling lights, candy canes, and the madness of retail. Amidst all of the hustle and bustle, and shoppers knocking each other down for the latest deal, it’s easy for employees to become annoyed, leading to poor customer service and workplace misconduct. Not…

Here’s everything you never knew you always wanted to know about the telephone. How many questions can you answer correctly? 1. What greeting was first used when answering the telephone? Speak! Hello! Ahoy! At your service! 2. What is one of the most common ways to disguise cell phone towers? It’s illegal…

Now that you are using the world's most professional answering service, what do you do with your old phones? Here are 25 uses. 1. Use the cord as a picture hanger. 2. Uncap the ends from the receiver, fill with marbles, put the ends back on, and use as a dumbbell. 3.…

Ride with us through The History of Ringtones, and check out the funky single-option sound ringers of days gone by, right up to the host of symphonic ringtones available on current models. Check out the website at  https://ringtones.specialtyansweringservice.net to start your journey. As you scroll down the website, you’ll listen to sounds…