Frosty landed a job as a CSR for 2015. He doesn’t have much customer service experience because he is made of snow and just came to life a few minutes ago. Regardless of whether Frosty, or you, have a ton of experience or not, there will always be a learning curve as you adapt to any new position. This can be a challenge, but be patient.
If Frosty the Snowman were in your shoes, what would he do? Here are 5 things we could all learn him.
- Be a jolly, happy soul. Frosty had an overall pleasant disposition. His first two words were, “Happy Birthday!” It may seem obvious, but remember to put a smile on your face and be your very best self. It doesn’t matter if you are new to the team or have been there for years. Smiles are contagious, they can be heard in your voice, and they keep you jolly!
- Don’t melt. Frosty knew his weaknesses. All it took was a little heat, and you’d see his corncob pipe, button nose, and coal eyes sitting in a puddle of water. If you can feel your temperature rising under the pressure of getting the hang of things, or if there is anything else bothering you of a work or personal nature, don’t have a meltdown. Know your triggers and develop ways to manage them and stay cool.
- Don’t be afraid to ask questions. Frosty was clueless. “What’s a traffic light?” “What’s a lamp post?” You may have a million questions about policies and procedures when you’re just starting out as a CSR, and you may feel badly about constantly asking for help. It’s ok. We all go through a period of adjustment when changing jobs. So, don’t be afraid to ask a question! Your desire to learn is something supervisors will appreciate.
- There is magic in your hat. When the kids placed that old silk hat on Frosty’s head, he began to dance around. The new “hat” you are wearing comes with new responsibilities, and new opportunities to make magic happen. New hires are full of energy and insight, offering a fresh perspective on the status quo. Trust in your talents. Everyone has something unique and valuable to bring to the table.
- Have a parade for no reason. Frosty knew how to have a good time. He could have been reduced to a glass of water at any moment, so he recognized that life is too short to be stressed out. As a new employee, this is an exciting time for you! There will be moments of frustration, but the good will eventually outweigh the bad. Stay positive. Congratulate yourself when you master a new skill. And have fun!