The needs of our customers is ever evolving, and so is our software. Below you’ll find posts from the Specialty Answering Service blog that offer guidance in working with our software, from navigating your mobile app to taking advantage of the amazing features our service has to offer (reports, operator ratings, CRM integrations, oh my!) We’ve also selected a few resources we think deserve attention.
Understanding Your SAS Desk Call Log: Learn how you can listen to calls, view messages, rate operators and create custom status labels.
4 Tips for Easy Breezy On-Call Scheduling: Check out our tips to get the most out of our on-call scheduling system.
With the upcoming presidential election, everybody's talking about making your voice heard. While one vote among millions may not seem like much, it counts. But elections aren’t the only place where your voice can affect change. Have you ever rated a Specialty Answering Service operator? When you outsource to Specialty Answering Service, you…Read more
Creating the best answering service for the small businesses we answer for is a team effort. Evaluating your telephone calls and providing feedback about our call center operators is the one of the most effective ways for our customers to communicate what's working, and what's not, about our agents. We’ve designed a rating…Read more
Hello to all of the amazing small business owners of the world! Do you need to keep tabs on the calls you're missing while grabbing a coffee at Starbucks? Need to change where your messages are being sent while you're getting an executive manicure? Want to make sure Beth in sales knows you've already contacted Mr. Jones about the status…Read more
Try our answering service with a free, no obligation two week trial period. We'll show you everything we have before you sign up, so you know there are no monsters hiding behind the door! You'll see how we answer your calls, what our agents sound like, the accuracy of our messages, what…Read more
At SAS, connecting businesses to their customers is our first priority. We want to wow your customers over any channel and at any hour, going way beyond just answering phones. We can help growing companies deliver amazing customer service with a powerful array of outsourcing options that would make any small business…Read more