At telephone answering services, holiday days are usually the busiest days of the year. When your office is closed, your telephones are forwarded to the service so you and your employees can enjoy the day off. Considering you aren’t the answering service’s only customer, every other customer is doing the exact same thing. Learn the best practices for using a telephone answering service over any holiday, like how to adjust your call handling for different holidays or when to let the service know you’re going to be MIA. Below you’ll find informative and amusing posts from the Specialty Answering Service blog. We’ve also selected a few resources we think deserve attention.
‘Twas the Customer Service Before Christmas: An answering service’s take on a famous holiday poem.
6 Reasons to Use an Answering Service While You’re on Vacation: Whether it’s the holidays or a summer vacation, answering services have got you covered.
Frosty landed a job as a CSR for 2015. He doesn’t have much customer service experience because he is made of snow and just came to life a few minutes ago. Regardless of whether Frosty, or you, have a ton of experience or not, there will always be a learning curve as…Read more
How could Mr. Grinch, who is as cuddly as a cactus and as charming as an eel, be anything short of the world’s worst customer service representative? Well, despite the Grinch’s propensity towards being a three-decker sauerkraut and toadstool sandwich, with arsenic sauce, there are a few valuable customer service lessons we…Read more
'Twas the customer service before Christmas, Specialty Answering Service's phones ringing like mad As customers ordered presents for mom, sis, and dad; Their credit cards ready to fire at will In hopes that the gifts would arrive before the bill; The operators were glued firmly to their seats While managers paced the…Read more
Ever wonder how they handle customer service at the North Pole? Even Santa can't do it all. That's why he has elves! So we interviewed one. He drew us a picture and we posted it below. Happy Ho-Ho-Holidays from Specialty Answering Service! Copy the code below to use this infographic: [html] <img…Read more
As a manager, do you recognize your employees’ talents and engage their strengths to your benefit? If not, you should start. Take Rudolph for example. While the other reindeer were off playing games, Rudolph was just hanging around, his nose lit up like a Christmas tree. Sure, he could fly like the…Read more
Ah, the holiday season. It’s a magical time filled with twinkling lights, candy canes, and the madness of retail. Amidst all of the hustle and bustle, and shoppers knocking each other down for the latest deal, it’s easy for employees to become annoyed, leading to poor customer service and workplace misconduct. Not…Read more
Put all of your customer service eggs into one affordable basket. Specialty Answering Service has a handle on your small business needs, and we won’t crack under pressure. Check out our latest commercial and see how egg-cellent customer service and phone call outsourcing helps the Easter Bunny run his global enterprise.Read more