SAS Celebrates The Holidays

Did you know that holiday shopping through e-commerce sites has been steadily increasing by 3.5% each year? If you are an e-commerce retailer, then some of the hottest shopping days to boost yearly revenue have just flown by: Thanksgiving, Black Friday, Super Saturday, and Cyber Monday. And there are still 19 shopping days left…

When you imagine your summer vacation, do you hear the gentle sound of the waves being drowned out by the non-stop droning of your cell phone? Worrying about your customers while you're trying to escape from reality will definitely put a damper on things. You know that even one missed call can have an impact…

Frosty landed a job as a CSR for 2015. He doesn’t have much customer service experience because he is made of snow and just came to life a few minutes ago. Regardless of whether Frosty, or you, have a ton of experience or not, there will always be a learning curve as…

How could Mr. Grinch, who is as cuddly as a cactus and as charming as an eel, be anything short of the world’s worst customer service representative? Well, despite the Grinch’s propensity towards being a three-decker sauerkraut and toadstool sandwich, with arsenic sauce, there are a few valuable customer service lessons we…

'Twas the customer service before Christmas, Specialty Answering Service's phones ringing like mad As customers ordered presents for mom, sis, and dad; Their credit cards ready to fire at will In hopes that the gifts would arrive before the bill; The operators were glued firmly to their seats While managers paced the…

Ever wonder how they handle customer service at the North Pole? Even Santa can't do it all. That's why he has elves! So we interviewed one. He drew us a picture and we posted it below. Happy Ho-Ho-Holidays from Specialty Answering Service! Copy the code below to use this infographic: [html] <img…

As a manager, do you recognize your employees’ talents and engage their strengths to your benefit? If not, you should start. Take Rudolph for example. While the other reindeer were off playing games, Rudolph was just hanging around, his nose lit up like a Christmas tree. Sure, he could fly like the…

Ah, the holiday season. It’s a magical time filled with twinkling lights, candy canes, and the madness of retail. Amidst all of the hustle and bustle, and shoppers knocking each other down for the latest deal, it’s easy for employees to become annoyed, leading to poor customer service and workplace misconduct. Not…

Put all of your customer service eggs into one affordable basket. Specialty Answering Service has a handle on your small business needs, and we won’t crack under pressure. Check out our latest commercial and see how egg-cellent customer service and phone call outsourcing helps the Easter Bunny run his global enterprise.