‘Twas the customer service before Christmas, Specialty Answering Service’s phones ringing like mad
As customers ordered presents for mom, sis, and dad;
Their credit cards ready to fire at will
In hopes that the gifts would arrive before the bill;
The operators were glued firmly to their seats
While managers paced the halls and adjusted time sheets;
The shipping office was busy, no time for a nap
With box upon box that they needed to wrap;
When on the answering service floor there arose such a clatter
Staff sprang from their chairs to see what was the matter;
Away down the aisle management flew like a flash
Knocking down plants and the break room trash;
One happy worker exclaimed a loud, “Hello!”
As he greeted the customer like an experienced pro;
Even with the millionth call of the night
That agent remembered to be merry and bright;
Placing the order so lively and quick,
He smiled as his mouse went click click click click;
On the other line the customer did hear
That call center operator grinning from ear to ear;
Be patient, be friendly, be helpful and nice!
Now happy, now savvy, and always precise!
Every day of the year, spring summer or fall
In wintertime, too, good call center customer service to all!!