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Call center technology used to revolve around a cubicle, a telephone queue system and a script. Pretty simple. Walk into one of those call centers and you’d hear phones ring endlessly. Thanks

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Posted by in Funny

When the FTC announced a $50,000 prize last October for the best proposal to block robocalls, we were thrilled! We welcome any opportunity to stop automation in favor of live operator interaction;

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Posted by in Phones

We couldn’t let the 40th anniversary of the first cell phone call go by without a graphical homage to the greatest advancement in communications technology since Alexander Graham Bell made “two cups

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If you have a seasonal business, you have several options available for handling your incoming calls. For instance, you could answer all of the calls yourself, hire a secretary/receptionist, let your calls

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What’s worse than researching PBX providers for your new office telephone system? Deciding on a new PBX phone system without referencing our easy to follow infographic for one! We love business phone

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With a proliferation of self service channels such as the web, mobile and kiosks – all of which are often managed by contact centers – it is important that customers must be

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Looking for an infographic that compares VoIP providers? What a coincidence! We’ve just created said infographic and posted it below for your intellectual consumption. Being in the call center industry, we love

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If you are scratching your head about which voicemail provider to choose but don’t want to do the research, plus you like looking at pictures, this blog post is for you! We’ve

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We all have it, we all hate it, and most of us don’t know how to deal with it. STRESS. It has been estimated that job stress and stress-related work absences cost

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With all of the shenanigans call center staff has to contend with on a daily basis, surely there must be an extensive manual dedicated to the navigation of difficult in-call situations. Um,

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Specialty Answering Service is a leading call center company, helping fast-growing businesses close sales and deliver amazing live customer support 24 hours a day. SAS' friendly virtual receptionists and customized call handling create an outstanding virtual office experience. There are thousands of small businesses already using our services. Try SAS for free today.

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