So, you are shopping for a telephone answering service. But what should you be looking for? Check out our list of 24 things that every great answering service should do! You should

The advent of the Private Automatic Branch Exchange, PABX or PBX for short, brought an end to the need for switchboard operators and manual cord circuit connections. PBXs enabled intercommunication between central

Your receptionist is suffering from PTSD – post-telephone stress disorder – as she struggles to manage the ridiculous number of calls you are receiving during business hours. Your voicemail box is so

If you like robots, Interactive Voice Response (IVR) is the most affordable business receptionist. Take a look below at the top 10 ways IVR can strengthen your customer care and save you

How many times have you called a customer service department and been greeted by a rep who sounded dead? It happens all too often – but it doesn’t have to. Just because

Do you like waiting in line? If you said yes, then we seriously question your judgment. The fact is that no one we know likes waiting in line. Whether you’re loitering around

You’re a marketing Guru. Your work is awesome. You’re attracting prospects. They call and you extol the virtues of what makes you the best choice for them. The concept is easy. Getting

Shopping around for an answering service, or thinking of switching from the service you currently use? As technology advances and customers’ needs become more complex, you would be remiss if you didn’t

Remember when you were little and you used paper cups and a string to create a makeshift telephone? While our society is attached to the Smartphone like some sort of technological conjoined

Frosty landed a job as a CSR for 2015. He doesn’t have much customer service experience because he is made of snow and just came to life a few minutes ago. Regardless