Ah, the holiday season. It’s a magical time filled with twinkling lights, candy canes, and the madness of retail. Amidst all of the hustle and bustle, and shoppers knocking each other down
Read moreYou know how when election time rolls around, you get those pre-recorded calls from candidates with a message about a bunch of campaign promises that they almost never keep following being voted
Read moreProper diction is as important to customer service as diapers are to a baby. In the answering service world, pronunciation is key. So how can you keep your customer service department speaking
Read moreIt’s the age-old quandary. If no one is in your office to hear the phone ring, does it make a sound? If someone is calling you after-hours, it doesn’t matter if the
Read moreHere’s everything you never knew you always wanted to know about the telephone. How many questions can you answer correctly? 1. What greeting was first used when answering the telephone? Speak! Hello!
Read moreDo you know how you sound on the phone? Probably not. While some people may think they sound professional and helpful, others may hear something entirely different. Unless you are routinely listening to yourself,
Read moreAre you are one of the 86% of Americans who sit all day at work? Studies show that excessive sitting is a key risk factor several major medical issues facing the U.S.
Read moreWhat about Bob? is a hilarious movie that showcases the antics of a cunning, obsessive-compulsive narcissist who can’t manage even one day without his psychotherapist. Bob Wiley uses his guile to pull
Read moreAsterisk is more than just a pretty symbol you can use to bleep out foul language. It’s also software! Created in 1999 by Mark Spencer of Digium, Asterisk is an open source