Ah, the holiday season. It’s a magical time filled with twinkling lights, candy canes, and the madness of retail. Amidst all of the hustle and bustle, and shoppers knocking each other down

You know how when election time rolls around, you get those pre-recorded calls from candidates with a message about a bunch of campaign promises that they almost never keep following being voted

Proper diction is as important to customer service as diapers are to a baby. In the answering service world, pronunciation is key. So how can you keep your customer service department speaking

It’s the age-old quandary. If no one is in your office to hear the phone ring, does it make a sound? If someone is calling you after-hours, it doesn’t matter if the

Here’s everything you never knew you always wanted to know about the telephone. How many questions can you answer correctly? 1. What greeting was first used when answering the telephone? Speak! Hello!

Do you know how you sound on the phone? Probably not. While some people may think they sound professional and helpful, others may hear something entirely different. Unless you are routinely listening to yourself,

Are you are one of the 86% of Americans who sit all day at work? Studies show that excessive sitting is a key risk factor several major medical issues facing the U.S.

What about Bob? is a hilarious movie that showcases the antics of a cunning, obsessive-compulsive narcissist who can’t manage even one day without his psychotherapist. Bob Wiley uses his guile to pull

Asterisk is more than just a pretty symbol you can use to bleep out foul language. It’s also software! Created in 1999 by Mark Spencer of Digium, Asterisk is an open source

What’s more unprofessional than chomping down on a nacho box while on a business call? Chomping on a nacho box while out at a sporting event with a crowd of loud, crazy