What’s the difference between an optimist and a pessimist? The optimist is the person who invented the toilet. The pessimist is the person who invented the diaper. Optimism, while undeniably great fodder

Put all of your customer service eggs into one affordable basket. Specialty Answering Service has a handle on your small business needs, and we won’t crack under pressure. Check out our latest

It’s friday. Your brain has totally shut off. One of your coworkers wants to know what you’re doing this weekend. They ask for your phone number. You blank out. Here are 10

Did you ever wonder how it became possible for you to communicate verbally with computers? No, we don’t mean screaming at your hard drive when it crashes. It’s more like when you’re

Outsourcing. Turns out it’s not just for telephone calls. The rich and famous have been outsourcing for years! From “The Bachelor” to Cinderella, movie stars, athletes, and even a few of our

Ever wondered how a typical answering service conversation unfolds? You’re in luck! We have compiled a few call center sample calls that will help you gain a better understanding of call flow

Have you ever tried to guess someone’s phone number just by listening to the telephone keypad tones that the push buttons made? No matter how hard your little ears strained to hear

When it comes to the success of your business, ensuring a positive consumer experience is everything. If you want to knock it out of the park, teamwork, dedication, and a great social

When the sky is falling, SAS ignites small business owners productivity, and shields their reputation for excellence. Specialty Answering Service offers out of this world solutions for asteroid-sized business problems. Get the

At some point or another, everyone has a bad customer service experience. It may be offensive, embarrassing, or upsetting, and has the ability to turn an otherwise peaceful day into a disaster.