Live answering services are indispensable resources for any growing small business. That’s because it’s usually too expensive to offer 24 hour customer service managed by your own employees. Hiring, training, and staffing a team to handle your calls around the clock is difficult, and almost never cost justifiable. Whether you’ve been using virtual receptionists for years, or are just starting to explore outsourcing, there’s always something new to be learned about what you can do to help your answering service succeed. Below you’ll find posts from the Specialty Answering Service blog that discuss successful outsourcing hacks broken down by industry. We’ve also selected a few resources we think deserve attention.
10 Tips for Outsourcing your Order Taking: If you run an eCommerce business, check out our tips to guarantee smooth transactions.
5 Tips to Get the Most Out of your Real Estate Answering Service: Whether you’re a real estate agent, a property manager, or both, our guide will help you get the most out of your answering service.
Villains are a staple of any great cinematic experience. They go against the norm in every way possible, and leave you hanging on the edge of your seat waiting to see what they'll do next. But what happens behind the scenes when the hero eventually catches up with them? They get fingerprinted…Read more
The most constant aspect of life is that it's always changing, and when things change, you have to adapt right along with it. Ironic, isn't it? Most of the time, change happens for the better, but it does come with some stipulations. If you're a medical professional, then you're well aware of HIPAA…Read more
Picture this – it’s approaching 9 o’clock in the evening, and your office has been closed for a few hours now. Much to your chagrin, you’re still there, chipping away at the mountain of paperwork and patient records that accumulated throughout the day. This is the third night in a row that…Read more
If you’ve ever placed an online order, you’ve probably fumbled around, surfing your favorite retailer’s website for the perfect product. When you don’t know the item number or exact name of what you’re looking for, it can take a little time to fill up your shopping cart. That’s fine if you are sitting on…Read more
Whether you run a small dental practice or a large oral surgery office, every call you miss equals revenue lost. Statistics show that 67% of callers will hang up if they can’t talk to a real person. So if you are sending callers to voicemail when things are busy, about 7 out…Read more
Despite the brutal cold and unpredictable weather that Mother Nature threw at many of us this past winter, one thing is as predictable as the sun. After winter comes the spring. And once spring rolls around, your landscape business will be in full swing. While some landscapers moonlight as snow plow operators…Read more
Closing up shop at 5 p.m. doesn’t mean that your business won’t continue to receive calls after hours. For many industries, having callers greeted by voicemail after the doors close for the day is perfectly acceptable. But for service-oriented industries, voicemail places a barrier between your customers’ needs and your ability to…Read more
It's tax season. So if you're a tax accountant, then that means you’re probably waist-high in a flood of W-2s, phone calls and appointments with clients. With less than two months 'til that April 15th deadline, people are scrambling to get important documents together and find a tax professional to help them…Read more
If you have a seasonal business, you have several options available for handling your incoming calls. For instance, you could answer all of the calls yourself, hire a secretary/receptionist, let your calls go to voicemail, answer the phone then hang up, and a personal favorite, answer the phone and not say "hello,"…Read more