SAS uses infographics as to visually present information that may be too complex (or too boring) to be in written word or document form alone. Most infographics you’ll find on our website relate to the call center industry in general, with visualizations about how call centers work, the software behind call centers, characteristics of customer service representatives, and more. Below you’ll find all of the infographics we’ve posted on the Specialty Answering Service blog. We’ve also selected a few resources we think deserve attention.
Infographic Explaining PCI Compliance in Call Centers: Before you allow your answering service to process payments from your callers, it’s a good idea to make sure they’re PCI compliant first.
Visit Santa Claus’s Candy Cane Call Center: Take a super top secret tour of Santa’s workshop via our infographic!
Let’s play a game. How many hours a day do you actually work at work? Give yourself 10 points if you said you work 8 hours or more. Give yourself 5 points if you said you are putting in a concerted effort at least 4 hours out of the day. And give…Read more
Did you know that call centers handle about 70% of all business interactions, and manage approximately 46 billion inbound calls a year? They are some pretty big numbers, and those statistics are the reason why your business turned to a call center to help you manage customer service concerns. It all comes…Read more
Have you ever heard of Talkomatic? Neither did we until we looked it up. As it turns out, Talkomatic was the first instant messaging application, created by Donald Bitzer at the University of Illinois in 1974. It ran on the PLATO system (Programmed Logic for Automatic Teaching Operations), which was developed in…Read more
The 3-letter acronym, PCI, stands for Payment Card Industry. Complying with PCI rules and regulations is mandatory for any retailer or organization that transmits or stores protected cardholder data such as credit card and personal identification numbers (PINs). So in theory, anytime you have ever made a purchase using your credit card,…Read more
Did you ever wonder how it became possible for you to communicate verbally with computers? No, we don’t mean screaming at your hard drive when it crashes. It’s more like when you’re calling your bank and the automated teller lady knows what you’re trying to say. That’s VoiceXML! For a more in-depth…Read more
Have you ever tried to guess someone’s phone number just by listening to the telephone keypad tones that the push buttons made? No matter how hard your little ears strained to hear those pitches, you would never get the numbers right. You were actually trying to decode DTMF. Dual Tone Multi-Frequency (DTMF)…Read more
When it comes to the success of your business, ensuring a positive consumer experience is everything. If you want to knock it out of the park, teamwork, dedication, and a great social customer experience are essential each time a customer steps up to the plate. SAS' customer experience infographic offers an at-a-glance…Read more
How many times have you called up the doctor’s office or the hair salon and been put on hold while they try to hunt for an available time slot to fit you in? Even more annoying is when you are at the actual facility, schedule a follow-up visit, and they give you…Read more
Baby talk. Who in the world understands it? Babies babble and coo, and adults sit around slinging that high-pitched, sing-song-y babble. Now while we’re sure that some babies come out speaking full sentences, (like William and Kate’s little royal bundle, Prince George; or sweet-faced baby North West, who probably gave mom, Kim…Read more
There is no question that making your computer talk is pretty cool. It’s cool for the kid making a prank phone call all the way up to the executive using it in a text to speech capacity to read emails aloud. From a call center perspective, it’s cool because talking computers, or…Read more