Headsets are a call center's best friend, providing clear communication and a hands free experience for customer care representatives. Originally invented in 1910, they make it possible for operators to talk and listen without having to hold a telephone receiver, which can get in the way of speedy customer service. Headsets usually…

Have you ever heard of Talkomatic? Neither did we until we looked it up. As it turns out, Talkomatic was the first instant messaging application, created by Donald Bitzer at the University of Illinois in 1974. It ran on the PLATO system (Programmed Logic for Automatic Teaching Operations), which was developed in…