A great customer service experience is like taking a breath of fresh air after being stuck inside all day. It's pleasant, refreshing, and always puts you in a better mood. A bad customer service experience on the other hand can be straight up dreadful, and is comparable to trying to walk up…

Software as a Service (SaaS) is a product that enables businesses to use software applications on a subscription basis without needing to keep up with maintenance, including systems like Salesforce, Zendesk, Office 365 and Google Apps. Using SaaS can be a cost effective and time efficient alternative than using a traditional software model,…

So you've decided to use an answering service. Congratulations! Trying to find the right answering service for your business can be a challenge. You've cleared your first hurdle - understanding that you need an answering service. Your second hurdle, choosing which company to use, can seem like a momentous challenge. How do…

If you work in an office, then you're familiar with the daily grind. Your 9-5 is mostly responding to emails, talking up Netflix by the coffee machine, and going to the third floor to use the lavatory.  With the exception of the bathroom bit, did you know that most of the jobs…

Phones aren't always made of plastic and metal - sometimes they're made from paper. But that's not a bad thing when the phone is Origami, and you made it! Using an Origami phone as your business phone makes for really bad conversations, but for a really amazing conversation starter. While we are no experts…

A predictive dialer is a system that is programmed to dial multiple phone numbers at the same time, and is used by many businesses for things like telemarketing, appointment reminders and follow up calls. Predictive dialers increase call center agent efficiency by automatically recognizing things like busy signals, voicemails, and disconnected numbers…

Being a virtual receptionist is an important job. As the first live point of contact for customer support, you are the person responsible for the first impression, and sometimes the only voice the customers will ever hear from the company you're representing. And while you'll leave most calls feeling great, not every…

Wrong numbers stink, and in some cases, can be a straight up nightmare. Below are 16 seriously funny examples of wrong numbers from movies and television.  Stop letting wrong numbers get the upper hand and wreak havoc on your day! #1. Specialty Answering Service: Real Video of a Threatening Wrong Number …

CTI, or Computer Telephony Integration, is a general term used to describe technology that allows computers and telephones to communicate with each other. For example, if you call your bank and press 1 for balance information, it's CTI interpreting the phone action and returning the database information. In the call center world,…

If you're using an answering service, it can be challenging to make sure each caller gets as personalized an experience as when they reach your own office. One of the ways answering services can help maintain continuity is through an upfront, customized recorded greeting. Customized greetings, or auto attendants, can help bridge…