The Specialty Answering Service Blog

Many businesses lean on answering services to help streamline customer communication and increase customer satisfaction. Answering services provide a group of real people to answer calls on behalf of companies 24/7. However, not many businesses really understand the inner workings of an answering service, and who they rely on to handle their…

Test your memory skills with our phone themed memory tile game. Specialty Answering Service's memory tile game is a fun challenge that requires intense concentration, powerful observation, the ability to memorize tile positions, and a love for telephones. Be reminded of your favorite telephones of the past while developing your cognitive abilities!…

It's the start of 2020! And that means it's time to bring the past into focus. Wait. What? That's right, we're talking about analyzing the top questions our support team were asked during the 2019 holiday season. Why would we do this? Great question. As we prepare our customer support team for…

You may recall from your 6th grade science class that the first telephone was invented in 1876 by Alexander Graham Bell. However, you may be surprised to learn that the first answering machine, called the Telegraphone, was created shortly after in 1898 by a man named Valdemar Poulsen. The Telegraphone was very…

2019 is coming to an end, which means we're heading into a brand new decade. This change has us all feeling nostalgic, so we decided to do some research on novelty phones. Unless you were born within the past 15 years or so, you're probably familiar with landline phones - the ones…

A telephone answering service is a service that large and small businesses use to provide 24/7 live customer support, keep better track of inbound communication, reach out to employees letting them know about urgent situations that require their attention, and more. An answering service can be a pre-packaged service where the operator…

Ready to take your business to the next level in customer care? Working with an answering service is a great way to enhance operations while providing 24/7 support for your valued customers. And with communications solutions for every industry, company size and service level, it’s never been easier to get started. As…

No two telephone calls a business handles are alike, which means the average time it takes to handle those calls can vary based on a number of factors. Some calls, like wrong numbers, will last a few seconds, but other calls, like helpdesk calls for computer issues, could take an hour. Unfortunately,…

Like most companies, your business is probably starting out small. This can be a detriment when you're pitching prospects who want to know they can trust your product as much as they can trust your brand before committing to the sale. If you look small, it's going to be difficult to get…

Small businesses who use answering services come in all shapes and sizes. From small companies operating out of their garage and receiving a few calls a year, to medium sized businesses who employ hundreds of workers and get thousands of calls a month. And, we're introduced to many varieties of small businesses…