The Specialty Answering Service Blog

Modern customers expect much more from businesses then they ever have before. Research shows that almost 70% of consumers say great customer service is very important in their choice to stay loyal to a brand. Combine that with consumers who are on the fence about good customer service and you have 98%…

Selecting the best answering service for your small business is not as easy as it should be. For an answering service to work for your business, it needs to check all the boxes - professional sounding agents, customizable, technically advanced, great customer service team, and most importantly, affordable. We work with a…

As an answering service company, we're always looking for ways our users can get more value out of our service. You're a busy small business and you need to make sure that whatever you buy makes financial sense. If you're using a virtual receptionist service like Specialty Answering Service, or a CRM…

Regardless of what type of small business you're running, if you're an industry titan or a bootstrapped startup, you're always looking for ways to reduce your expenses. If you're using a live answering service to handle your calls, you're already saving money by eliminating overtime and unnecessary payroll expenses. And fortunately, there…

Have you ever called a business and not gotten through to anyone? Maybe the line just rang and rang. Maybe it rang a few times and hung up. Maybe you heard it connect and then...nothing. We've all been there. So what's happening? Here are some of the more common reasons why businesses…

Last year we wrote hundreds of amazing posts for our blog, and our blog enjoyed over 100k views each month. With so much traffic, we thought it would be interesting to grab the blog posts with the most page views in 2018, the best answering service posts that really engaged readers, and…

While just using an answering service is important to the success of any small business - cost cutting, 24/7 live customer service, and all that good stuff - there's another important aspect of using an answering service you may be missing. Developing your account to create more personal interactions is what's really…

Most telephone answering services will give you the ability to customize your greeting, or how the answering service agents answer when they pick up the phone. An effective greeting is one of the most important factors to the success of the answering service campaign. How callers are greeted sets the tone for…

Do you need an answering service? If you've been too busy to even think about asking yourself this question, that means you need to start looking for an answering service. Whether you're a medical professional or a professional dog walker, answering services offer businesses of all sizes the tools they need to…

Have you ever heard colleagues having water cooler discussions about the differences between answering services, message services, and virtual receptionist services? We have. Just about every day. And these discussions can get pretty heated. Some people believe that message service or messaging service refers to an outdated concept of a switchboard born…