The Specialty Answering Service Blog

Thank you so much for entrusting your small businesses calls to Specialty Answering Service. We take the responsibility of being your answering service provider very seriously, ensuring we deliver amazing interactions, every day. We are actively monitoring the Coronavirus (COVID-19) situation and wanted to take a moment to share our Business Continuity…

We are happy to announce that the new version of your SAS portal (SASDesk.com) will be available to SAS customers globally in a few weeks. The new release features intuitively designed systems, allowing our customers to make account changes more easily. Our software and app will enhance navigation and simplify scripting, giving…

The right answering service can make all the difference in the success of your small business. But before you commit to what you think is the best answering service for your needs, you need to look at the service from all sides. We know it's a daunting task, but we're here to…

Our blog has been gaining in popularity over the last few years, emerging as the best way to gain insights about telephone answering services and learn about best practices and solutions for your own office communication challenges. But with so much amazing content, how do you know which posts are worth bookmarking?…

Many businesses lean on answering services to help streamline customer communication and increase customer satisfaction. Answering services provide a group of real people to answer calls on behalf of companies 24/7. However, not many businesses really understand the inner workings of an answering service, and who they rely on to handle their…

Test your memory skills with our phone themed memory tile game. Specialty Answering Service's memory tile game is a fun challenge that requires intense concentration, powerful observation, the ability to memorize tile positions, and a love for telephones. Be reminded of your favorite telephones of the past while developing your cognitive abilities!…

It's the start of 2020! And that means it's time to bring the past into focus. Wait. What? That's right, we're talking about analyzing the top questions our support team were asked during the 2019 holiday season. Why would we do this? Great question. As we prepare our customer support team for…

You may recall from your 6th grade science class that the first telephone was invented in 1876 by Alexander Graham Bell. However, you may be surprised to learn that the first answering machine, called the Telegraphone, was created shortly after in 1898 by a man named Valdemar Poulsen. The Telegraphone was very…

2019 is coming to an end, which means we're heading into a brand new decade. This change has us all feeling nostalgic, so we decided to do some research on novelty phones. Unless you were born within the past 15 years or so, you're probably familiar with landline phones - the ones…

A telephone answering service is a service that large and small businesses use to provide 24/7 live customer support, keep better track of inbound communication, reach out to employees letting them know about urgent situations that require their attention, and more. An answering service can be a pre-packaged service where the operator…