x

The Specialty Answering Service Blog

The answering service industry’s top experts offer tips for successful outsourcing, advice, how-tos, case studies, best practices, and Specialty Answering Service product news – all to help you level-up and get the most from the virtual receptionists answering your phones.

Receptionists of the world will tell you that the gold standard in telephone answer phrases is, "Thank you for calling [insert company name here], this is Jamie. How can I help you today?" Simple. Straightforward. Boring. Work is mundane enough without bringing such low expectations to the repetitive task of serving customers.…

Read more

Tags:

When you’re new to outsourcing, it can feel like you've walked into a conversation where everyone knows what they're talking about but you. If you're dealing with an answering service support rep or navigating our web portal, there's a whole new set of terms and phrases you may be exposed to. While…

Read more

Tags:

Posted by in Medical

How many times have you called your doctor's office and knew right away that you were speaking with their answering service? From asking an excessive amount of questions to simply not handling the call correctly, there are a few ways the interaction can fall flat. If communication is being outsourced to an…

Read more

Having a great customer service team is what sets a business apart from its competition. A business could have a stellar product, but without a solid support team, they may have a hard time getting customers to stick around. Alternatively, a business that has an amazing support staff but a mediocre product…

Read more

Posted by in Advice

The holidays are almost here. Hooray! While people may forget to wash their hands after going to the bathroom or forget their anniversary was yesterday, there's no doubt they'll remember to call your store about that Hatchimal shipment, or to find out why their next-day-air package hasn't arrived. Seriously, where is that…

Read more

Answering services aren't always answering services. Sometimes they act like answering services, other times they're virtual receptionist services, and other times they can be call center services.  So what's the difference? Which one of these 3 services does your company need? To help you decide, we took 7 different inbound call scenarios…

Read more

We’ve all had this experience. You come home, and your spouse, parent, friend, child or partner tell you that someone called for you. The exchange goes something like this: Spouse:                “Someone called for you while you were out.” You:                       “Who was it?” Spouse:                “I don’t know. Karen something or other.” You:                      …

Read more

Just this past year, all 50 states have passed laws that require businesses to notify their customers in the event of a data breach, and according to a report from the Identity Theft Resource Center, there have been a total of 864 data breaches from January to August 2018. With over 30…

Read more

From the days of early man, communication has evolved in ways that our cave-dwelling ancestors could never have imagined – petroglyphs to smoke signals, carrier pigeons to semaphore, Morse code to hand-written letters. But for all the ways that society has changed since the invention of the telephone in 1876, it now…

Read more

Tags:

Posted by in Quizzes

You've taken our quizzes, you've read our coloring book, now see if you can complete our crossword puzzle! We've put together a challenging call center themed crossword puzzle for anyone who thinks they know a thing or three about the call center industry. Check out the puzzle below and find the crossword clues…

Read more

Tags:

14 days of free service awaits!

START YOUR FREE TRIAL

Stay in touch with SAS

Connect via our social channels.

CALL 1-888-532-4794

Specialty Answering Service is a leading call center company, helping fast-growing businesses close sales and deliver amazing live customer support 24 hours a day. SAS' friendly virtual receptionists and customized call handling create an outstanding virtual office experience. There are thousands of small businesses already using our services. Try SAS for free today.

© 2019 Specialty Answering Service
All rights reserved