The Specialty Answering Service Blog

You may recall from your 6th grade science class that the first telephone was invented in 1876 by Alexander Graham Bell. However, you may be surprised to learn that the first answering machine, called the Telegraphone, was created shortly after in 1898 by a man named Valdemar Poulsen. The Telegraphone was very…

2019 is coming to an end, which means we're heading into a brand new decade. This change has us all feeling nostalgic, so we decided to do some research on novelty phones. Unless you were born within the past 15 years or so, you're probably familiar with landline phones - the ones…

A telephone answering service is a service that large and small businesses use to provide 24/7 live customer support, keep better track of inbound communication, reach out to employees letting them know about urgent situations that require their attention, and more. An answering service can be a pre-packaged service where the operator…

Ready to take your business to the next level in customer care? Working with an answering service is a great way to enhance operations while providing 24/7 support for your valued customers. And with communications solutions for every industry, company size and service level, it’s never been easier to get started. As…

No two telephone calls a business handles are alike, which means the average time it takes to handle those calls can vary based on a number of factors. Some calls, like wrong numbers, will last a few seconds, but other calls, like helpdesk calls for computer issues, could take an hour. Unfortunately,…

Like most companies, your business is probably starting out small. This can be a detriment when you're pitching prospects who want to know they can trust your product as much as they can trust your brand before committing to the sale. If you look small, it's going to be difficult to get…

Small businesses who use answering services come in all shapes and sizes. From small companies operating out of their garage and receiving a few calls a year, to medium sized businesses who employ hundreds of workers and get thousands of calls a month. And, we're introduced to many varieties of small businesses…

It’s the middle of July. If you haven’t already, it’s high time you traded in those oxfords or stilettos for a pair of flip flops. Summer vacation is in full swing. As a business owner, that means not only planning for your own getaway, but planning around your employees’ time off, too.…

Modern customers expect much more from businesses then they ever have before. Research shows that almost 70% of consumers say great customer service is very important in their choice to stay loyal to a brand. Combine that with consumers who are on the fence about good customer service and you have 98%…

Selecting the best answering service for your small business is not as easy as it should be. For an answering service to work for your business, it needs to check all the boxes - professional sounding agents, customizable, technically advanced, great customer service team, and most importantly, affordable. We work with a…