x

The Specialty Answering Service Blog

The answering service industry’s top experts offer tips for successful outsourcing, advice, how-tos, case studies, best practices, and Specialty Answering Service product news – all to help you level-up and get the most from the virtual receptionists answering your phones.

Have you ever heard colleagues having water cooler discussions about the differences between answering services, message services, and virtual receptionist services? We have. Just about every day. And these discussions can get pretty heated. Some people believe that message service or messaging service refers to an outdated concept of a switchboard born…

Read more

 Almost every company outsourcing to a live answering service uses some form of on-call dispatching for their after hours or business hours calls that require immediate attention. And why not! Businesses don't want to drop the ball on potential sales, and customers with urgent requests don't want to be left waiting…

Read more

It's National Small Business Month and your phone is probably ringing off the hook! To celebrate, and to make sure you're not missing out on any potential opportunities, we wanted to highlight how answering services are a great tool for small businesses. We asked our staff to share their advice about answering…

Read more

For a start up small business, it can be hard finding the right balance between being available to your customers and staying on budget. That is why business owners make the choice to let their voicemail field calls when they're not available instead of paying a bit more money to let a…

Read more

Posted by in Holidays

May 8th is National Receptionists Day, a chance to show your receptionist how essential they are to the success of your business. Receptionists are the voice of your company and your brand. They are often responsible for the first impression callers have of your company. They can win over first time callers…

Read more

 At Specialty Answering Service, we've been committed to the success of small businesses for over 30 years. We've helped thousands of businesses grow with the help of our live operator answering service. We've learned what works for businesses, and where we can improve to help you build value through your relationship…

Read more

Known as the granddaddy of call center technology, Ronald A. Katz invented many of the technology call centers use today like Automatic Call Distributions (ACD), Speech Recognition and Computer Telephone Integration (CTI). However, while he is widely known for his contributions to the call center industry, he may be more notorious for…

Read more

Posted by in Advice

See Video Transcript Hi everybody! Steve here at Specialty Answering Service and today I'm here to talk to you about improving your lead response time with a 24-hour answering service. now when your leads are reaching out to you, they're looking for something and they're looking for it fast. So if you…

Read more

Posted by in Holidays

Earth month is a global celebration of hundreds of nations to drive education and engagement on environmental issues. At Specialty, we want to do our part to educate customers on how using an answering service can actually help reduce the impact that businesses have on the planet. That's why we've created this…

Read more

Tags:

By now, you've probably been through the Specialty Answering Service portal, explored a few of the features, and focused on the features you use every day - like viewing your call log or updating your on-call schedule. As you continue to use the portal and take stock of what aspects are most…

Read more

14 days of free service awaits!

START YOUR FREE TRIAL

Stay in touch with SAS

Connect via our social channels.

CALL 1-888-532-4794

Specialty Answering Service is a leading call center company, helping fast-growing businesses close sales and deliver amazing live customer support 24 hours a day. SAS' friendly virtual receptionists and customized call handling create an outstanding virtual office experience. There are thousands of small businesses already using our services. Try SAS for free today.

© 2020 Specialty Answering Service
All rights reserved