The Specialty Answering Service Blog

Today, it's easier than ever to outsource your customer support. Just google small business answering services and you'll find pages of companies who can help. But just because you can find an answering service, it doesn't mean you're guaranteed a stellar outsourcing experience. If the company you're using doesn't have the right environment…

The SAS Flex customer portal offers a complete and integrated solution for monitoring and controlling your answering service experience. For a seamless handoff from your office to our agents, we need to be knowledgeable, in real-time, about what's happening at your business. We have a feature called Agent Alerts which gives you…

It’s a new month, which means we’ve deployed new and improved updates to improve your SAS Flex experience. Check out our December 2021 release notes below which includes new Nested Logic Options, the ability to backup and restore scripts, and more! General Web Portal Updates Timeline in Call Details: In Call Details…

It's almost Thanksgiving, which means a few days off from work, eating delicious food, watching football with family, and getting a start on your holiday shopping. To help celebrate, we created a fun Thanksgiving themed word search puzzle and seasoned it with your favorite answering service lingo. Relax knowing that we'll be…

Over the past year and a half, many people used their time at home to start a new hobby or learn a new trade. Me? I saw an opportunity to potentially turn 50+ hours of movie watching into a blog post. To that end, I spent my time getting entangled in the…

It's a new month, which means we've deployed new and improved updates to improve your SAS Flex experience. Check out our November 2021 release notes below which includes a newer polished Agent view, a brand new app integration, and more! General Web Portal Updates Emailing calls: The Email Calls feature has been…

From replacing heaters in the dead of winter to tuning up AC units during the summer, HVAC businesses seemingly always have something to do. But how significantly do changes in local weather impact the number of HVAC service calls in your area? In this sweltering July heat, that's a burning question. And…

If you are an emergency services business, your business is always on. Instant and accurate on-call emergency dispatching is essential so you can take the right action, when seconds matter. Since we started answering business phones, Specialty Answering Service has been dedicated to rapid, reliable emergency dispatching - so businesses like yours…

Welcome to Specialty Answering Service's release notes! We are committed to creating the best experience possible for customers. For October, we've deployed several software updates to help you get the most out of our answering service. This month, we've added communication notifiations to let you know when your customers are reaching out…

The air is crisp, the leaves are falling, and pumpkin spice is back on the menu, which can only mean one thing - Halloween is on it's way! To celebrate, we combined our love of answering the phone with our love of all things spooky, and created the SAS Halloween Machine -…