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The Specialty Answering Service Blog

The answering service industry’s top experts offer tips for successful outsourcing, advice, how-tos, case studies, best practices, and Specialty Answering Service product news – all to help you level-up and get the most from the virtual receptionists answering your phones.

Over the last several weeks, we've seen a radical shift in how businesses operate due to the coronavirus pandemic. Business owners across every industry have had to change their business models and adopt new protocols seemingly overnight so that they can continue serving customers with as little disruption as possible. Whether it's…

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Posted by in Advice

This is a defining moment in business. With COVID-19 triggering a national emergency in the United States, the majority of companies are trying to find new ways to survive. The result is inspiring - reinventing business models, accommodating work at home employees, adapting to disruptions in supply chains, and more. While businesses…

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Under the weight of the COVID-19 crisis, small businesses are rising up to the challenge and keeping their doors open. Amidst the uncertainty, small businesses are showing unprecedented resilience, compassion, courage, and strength. Not only are they demonstrating how it’s possible to remain open, some are taking even bigger steps to inspire…

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Unless you’re pretty handy with a crystal ball, no one could have predicted the current situation in which many businesses currently find themselves: closed temporarily due to a global pandemic. It’s like something out of a movie. The tsunami hits, and everyone is thrust into the midst of chaos with no idea…

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Remember the restaurant your family went to every Saturday night? How about the pork sandwich from the deli down the street you looked forward to eating every day during lunch hour? Remember the small coffee shop that had the most amazing pastries? The bookstore? Your dry cleaner? Your dentist? Your veterinarian? The…

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At Specialty Answering Service, we're focused on the health and safety of our employees and their families. And throughout all of the disruption COVID-19 is bringing, SAS, just like every other telephone answering service in the industry, is still committed to your success. One of the main things we're learning by speaking…

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In a crisis, communication is essential. The United States is just about a month into the COVID-19 pandemic, and about 2 weeks into social distancing protocols, and life as we knew it is a faded memory. For small businesses, it's too early to know the economic impact the novel coronavirus will have.…

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It's a crazy time for remote work right now. If you're one of the many people currently working from home due to COVID-19, welcome. I, too, have been working from home and boy have I learned some things! Previously, my only real WFH experiences were because of bad weather. 1 day at…

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Your customers are reaching out to you more for answers as they're trying to deal with the uncertainty of the coronavirus. As your new at home employee army works tirelessly from their kitchen counters and ironing boards to respond to customers, your answering service is playing a greater role in helping you…

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Posted by in Funny

The coronavirus outbreak has created a lot of problems, and everyone is looking for a quick end to get back to normal. The one thing we can all do right now to make sure that happens is to practice social distancing. That means staying at home to keep the virus from rapidly…

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Specialty Answering Service is a leading call center company, helping fast-growing businesses close sales and deliver amazing live customer support 24 hours a day. SAS' friendly virtual receptionists and customized call handling create an outstanding virtual office experience. There are thousands of small businesses already using our services. Try SAS for free today.

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