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The Specialty Answering Service Blog

The answering service industry’s top experts offer tips for successful outsourcing, advice, how-tos, case studies, best practices, and Specialty Answering Service product news – all to help you level-up and get the most from the virtual receptionists answering your phones.

 At Specialty Answering Service, we've been committed to the success of small businesses for over 30 years. We've helped thousands of businesses grow with the help of our live operator answering service. We've learned what works for businesses, and where we can improve to help you build value through your relationship…

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Known as the granddaddy of call center technology, Ronald A. Katz invented many of the technology call centers use today like Automatic Call Distributions (ACD), Speech Recognition and Computer Telephone Integration (CTI). However, while he is widely known for his contributions to the call center industry, he may be more notorious for…

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Posted by in Advice

See Video Transcript Hi everybody! Steve here at Specialty Answering Service and today I'm here to talk to you about improving your lead response time with a 24-hour answering service. now when your leads are reaching out to you, they're looking for something and they're looking for it fast. So if you…

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Posted by in Holidays

Earth month is a global celebration of hundreds of nations to drive education and engagement on environmental issues. At Specialty, we want to do our part to educate customers on how using an answering service can actually help reduce the impact that businesses have on the planet. That's why we've created this…

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By now, you've probably been through the Specialty Answering Service portal, explored a few of the features, and focused on the features you use every day - like viewing your call log or updating your on-call schedule. As you continue to use the portal and take stock of what aspects are most…

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Ever wonder how you're able to stream music, videos and games, all while chatting online with your BFF? The answer is Session Internet Protocol, also known as SIP. SIP is the signaling protocol that controls the exchange of data through the internet, and allows users to effectively stream content using very little…

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Posted by in Advice

Telephone answering services want your business.  Every answering service company wants you to think they're the best, that they hire the best receptionists, that they have the best rates, and that they're your business's best friends. Winners in this war for your business have been successful by actually delivering what they promise.…

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Posted by in Advice

Many factors should be considered when you're determining how to best structure your answering service account. Ultimately, the final number of questions depends on how your organization is structured and your outsourcing objectives. Here are 6 points to keep in mind when deciding on how to have the answering service agents handle…

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Posted by in Funny

A great customer service experience is like taking a breath of fresh air after being stuck inside all day. It's pleasant, refreshing, and always puts you in a better mood. A bad customer service experience on the other hand can be straight up dreadful, and is comparable to trying to walk up…

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Software as a Service (SaaS) is a product that enables businesses to use software applications on a subscription basis without needing to keep up with maintenance, including systems like Salesforce, Zendesk, Office 365 and Google Apps. Using SaaS can be a cost effective and time efficient alternative than using a traditional software model,…

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Specialty Answering Service is a leading call center company, helping fast-growing businesses close sales and deliver amazing live customer support 24 hours a day. SAS' friendly virtual receptionists and customized call handling create an outstanding virtual office experience. There are thousands of small businesses already using our services. Try SAS for free today.

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