The Specialty Answering Service Blog

Under any normal circumstances, a stellar customer service experience is something most businesses strive for. Throw a global pandemic like COVID-19 into the mix, and suddenly, all sense of normalcy flies out the window. Pandemics and catastrophes aside, businesses that can provide exceptional service no matter what the circumstance are more likely…

The Paycheck Protection Program, also known as the PPP, is a business loan funded through the SBA which has been designed to help eligible small businesses and non-profit organizations keep their workforce employed during the COVID-19 pandemic. Funds from this loan are to be used towards payroll, but can also be used…

First responders, the world salutes you! If you are on the frontlines of the COVID-19 battleground, there are all kinds of places that want to show their gratitude. We’ve put together a list of some of the freebies that you can get your sanitized, gloved hands on as a thank you for…

If you have watched the news even once during the COVID-19 coverage, you’ve heard stories about how small businesses have been hard-hit by the disaster, many unsure if they will have a business to go back to after the smoke clears and the dust settles. As an answering service, we’ve seen clients…

Owning a business is an expensive endeavor. When it comes to making the business run smoothly, there are so many factors to take into consideration that it can all get incredibly overwhelming, especially for those just starting out. From manufacturing and distribution costs to rental space to computers, phones and Internet, the…

Over the last several weeks, we've seen a radical shift in how businesses operate due to the coronavirus pandemic. Business owners across every industry have had to change their business models and adopt new protocols seemingly overnight so that they can continue serving customers with as little disruption as possible. Whether it's…

This is a defining moment in business. With COVID-19 triggering a national emergency in the United States, the majority of companies are trying to find new ways to survive. The result is inspiring - reinventing business models, accommodating work at home employees, adapting to disruptions in supply chains, and more. While businesses…

Under the weight of the COVID-19 crisis, small businesses are rising up to the challenge and keeping their doors open. Amidst the uncertainty, small businesses are showing unprecedented resilience, compassion, courage, and strength. Not only are they demonstrating how it’s possible to remain open, some are taking even bigger steps to inspire…

Unless you’re pretty handy with a crystal ball, no one could have predicted the current situation in which many businesses currently find themselves: closed temporarily due to a global pandemic. It’s like something out of a movie. The tsunami hits, and everyone is thrust into the midst of chaos with no idea…

Remember the restaurant your family went to every Saturday night? How about the pork sandwich from the deli down the street you looked forward to eating every day during lunch hour? Remember the small coffee shop that had the most amazing pastries? The bookstore? Your dry cleaner? Your dentist? Your veterinarian? The…