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The Specialty Answering Service Blog

The answering service industry’s top experts offer tips for successful outsourcing, advice, how-tos, case studies, best practices, and Specialty Answering Service product news – all to help you level-up and get the most from the virtual receptionists answering your phones.

Posted by in Advice

How often do you sign up for something for free and never use it, or use it once and forget about it? We were asking the same questions and wanted to identify what time is the best time for a business to take advantage of an answering service's free trial. Truth be…

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Accurate accounting is the backbone of every successful small business. Scratch that. It's by far the most important part of running any small business. If your accounting is out of whack, your small business will suffer. As a small business owner, it's easy to get caught up in the fun side of…

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Finding the right source of funds to start up your small business can be hard. Besides having the next great idea, finding money to help grow that idea is usually the first problem small business owners and entrepreneurs will face. Since there are many different funding options to choose from, it can…

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If you run a medical practice and use a telephone answering service to handle patient communication, then it's important to make sure your answering service is up to date on all HIPAA regulations. Why? Because if they aren't, you're going to end up spending mega bucks on fines levied against your practice…

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Want to test your knowledge on the answering service industry? See if you can answer all 10 questions correctly. If you're feeling real lucky, test your knowledge with our telephone trivia quiz next! 1. When was the first call center created?    Show Me the Answer!  The answer is B. 1957 1930 1957 1985…

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Closing your business while you're on vacation? Don't want to come back to a tidal wave of voicemails? We've created a 6 step guide on how to quickly activate an answering service while you're walking out the door. 1. Set up Your Greeting Answering services can greet your callers in any number…

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Posted by in Services

If you're not familiar with the lingo, on-call (also spelled oncall or on call) refers to a system or protocol for contacting an employee or group of employees who are available, if necessary, for work and/or communication after business hours. Answering services use on-call systems to deliver messages to specific employees. If…

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When recalls happen, set up a recall hotline with an answering service to supercharge your customer service. Recalls can affect any company, from auto dealerships, to electronic shops, to grocery stores (lettuce remind you of the romaine recall that most recently made headlines), so you should formulate a plan in advance to prepare…

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If you're in the market for a live answering service, or any business service for that matter, it's only natural to want the best. After all, it's your business's reputation on the line each time your customers interact with anyone representing your business. So what determines if an answering service can be…

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Remember the Jerry Lewis Telethon? If you're under 30, you probably think I just made that name up - but I didn't. The Jerry Lewis Telethon was an annual television event, hosted by Jerry Lewis, that raised money for the Muscular Dystrophy Association. Celebrities would pop in to say hi, people would…

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Specialty Answering Service is a leading call center company, helping fast-growing businesses close sales and deliver amazing live customer support 24 hours a day. SAS' friendly virtual receptionists and customized call handling create an outstanding virtual office experience. There are thousands of small businesses already using our services. Try SAS for free today.

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