The answering service industry’s top experts offer tips for successful outsourcing, advice, how-tos, case studies, best practices, and Specialty Answering Service product news – all to help you level-up and get the most from the virtual receptionists answering your phones.
Posted by Nick D. in Infographics
Ever wonder how you're able to stream music, videos and games, all while chatting online with your BFF? The answer is Session Internet Protocol, also known as SIP. SIP is the signaling protocol that controls the exchange of data through the internet, and allows users to effectively stream content using very little…
Read moreTelephone answering services want your business. Every answering service company wants you to think they're the best, that they hire the best receptionists, that they have the best rates, and that they're your business's best friends. Winners in this war for your business have been successful by actually delivering what they promise.…
Read moreMany factors should be considered when you're determining how to best structure your answering service account. Ultimately, the final number of questions depends on how your organization is structured and your outsourcing objectives. Here are 6 points to keep in mind when deciding on how to have the answering service agents handle…
Read moreA great customer service experience is like taking a breath of fresh air after being stuck inside all day. It's pleasant, refreshing, and always puts you in a better mood. A bad customer service experience on the other hand can be straight up dreadful, and is comparable to trying to walk up…
Read morePosted by Nick D. in Infographics
Software as a Service (SaaS) is a product that enables businesses to use software applications on a subscription basis without needing to keep up with maintenance, including systems like Salesforce, Zendesk, Office 365 and Google Apps. Using SaaS can be a cost effective and time efficient alternative than using a traditional software model,…
Read morePosted by Gabby R. in Answering Service 101
So you've decided to use an answering service. Congratulations! Trying to find the right answering service for your business can be a challenge. You've cleared your first hurdle - understanding that you need an answering service. Your second hurdle, choosing which company to use, can seem like a momentous challenge. How do…
Read morePosted by Gabby R. in Answering Service 101
If you work in an office, then you're familiar with the daily grind. Your 9-5 is mostly responding to emails, talking up Netflix by the coffee machine, and going to the third floor to use the lavatory. With the exception of the bathroom bit, did you know that most of the jobs…
Read morePhones aren't always made of plastic and metal - sometimes they're made from paper. But that's not a bad thing when the phone is Origami, and you made it! Using an Origami phone as your business phone makes for really bad conversations, but for a really amazing conversation starter. While we are no experts…
Read morePosted by Nick D. in Infographics
A predictive dialer is a system that is programmed to dial multiple phone numbers at the same time, and is used by many businesses for things like telemarketing, appointment reminders and follow up calls. Predictive dialers increase call center agent efficiency by automatically recognizing things like busy signals, voicemails, and disconnected numbers…
Read morePosted by Danielle V. in Call Center Jobs
Being a virtual receptionist is an important job. As the first live point of contact for customer support, you are the person responsible for the first impression, and sometimes the only voice the customers will ever hear from the company you're representing. And while you'll leave most calls feeling great, not every…
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