Our American call center employs the most reliable and advanced tools in the industry. We are one of the few call centers in the U.S. to have the International Standards Organization 27001 certification, and we are PCI compliant. In a nutshell, it means that your data is safe with us. Additionally, with telecom provided by XO Communications, all of our phone data travels on a redundant fiber and copper network. Did you know that 74% of businesses don’t have a disaster recovery plan? Not so with SAS. In the event of a power failure, we have battery backup – and if that goes down, our diesel generators switch on, which means that our call center can be powered indefinitely. SAS works.
Whether you are a national or international organization, all of your calls will be answered by representatives working in the United States of America. Our facilities are located in Sacramento, California. Why Sacramento? Well, it’s a temperate climate. This is ideal for answering service operation because our call center won’t experience the types of troublesome weather conditions such as hurricanes, snow storms, etc. that other areas of the country may have to contend with.
Additionally, California has an extremely high percentage of Spanish speakers. This is incredibly valuable for our bilingual services. So what’s the bottom line? Just because we aren’t based in your city or state, it doesn’t mean we can’t provide your company with the most amazing customer care in the industry. We are able to offer nationwide and international service by utilizing toll-free numbers. Clients forward their calls to us, and we take care of the rest.
SAS employees over 300 operators in our call center, and we can handle over 30,000 inbound calls and 100,000 transactions per day. We are committed to providing efficient service, without sacrificing professionalism and care. This is why we work diligently to answer every call within 3 rings or less.
Moreover, even if your business is closed, we are always open! We offer our services 24 hours a day, 7 days a week, and 365 days a year. Messages will be transferred to you in whatever way you prefer. Are you a big fan of reports? We can do that, too. SAS gives you complete control over reporting tools, and we will help you customize reports to make things easier to analyze. Information can be relayed to you in the form of spreadsheets, graphs, or charts.
You know what’s great about teaming up with SAS? You won’t spend a dime on equipment costs. SAS has all of the necessary tools and technology to get the job done. The agents at our bilingual call center work remotely, and can even work virtually. This ensures that you don’t have to deal with hiring and providing for new staff members, and negates the need for extra receptionists and secretarial staff.
We know that cutting costs is especially important to the small business owner, so we make our technology work for you. We can also utilize your own software to schedule, cancel, and confirm appointments, process orders and shipments, and anything else you can think of! Any updates we make will be instantly communicated to your staff by whatever means you prefer.
Sure, we have fabulous live-voice answering. But there is a growing market of consumers who would rather conduct business over the Internet than make a phone call. Customer contact via email is expected to grow more than 250% in the next 3 years. Did you know that 83% of small businesses respond to emails with inaccurate or incomplete answers?
And that doesn’t even address response time issues. So what is a company to do? Well, it’s simple. SAS can monitor your emails and respond to customer service requests within minutes. We will follow the specific information and protocols you provide, so inaccuracy will be a thing of the past. Live chat is also popular, fast, and efficient, and it can dramatically increase the number of leads captured. We will qualify new leads and send them to the appropriate contact person in your organization the minute they come in.
What does that mean? It means all of your data is secure. All systems are monitored and validated by third-party groups and CSR’s activity is internally regulated to make sure we are adhering to PCI standards.
SAS is one of the few ISO 27001 certified phone answering services. To maintain certification, the call center and its software are regularly reviewed by third-party security specialists who analyze the infrastructure to ensure there are no vulnerabilities.
Take a closer look at our security policy and get the skinny on how we keep your data secure for ever and ever! SAS takes security very seriously and performs full security audits of our software and CSRs regularly.