Our American call center employs the most reliable and advanced tools in the industry. We access one of the few call centers in the U.S. that has International Standards Organization 27001 certification, and we can set your account up in a PCI compliant structure. In a nutshell, it means that your data is safe with us. Additionally, our centers use redundant telecom technology to make sure your calls are always answered. Did you know that 74% of businesses don’t have a disaster recovery plan? Not so with SAS. In the event of a power failure, our locations have battery backup – and in other cases diesel generators if the battery backup fails. All of this means that our call center can be powered indefinitely. SAS works.
Whether you are a national or international organization, all of your calls will be answered by representatives working in the United States of America. Our company headquarters is located outside of Philadelphia, Pennsylvania, with various call center locations spread throughout the Continental US.
Just because we aren’t based in your city or state, it doesn’t mean we can’t provide your company with the most amazing customer care in the industry. We are able to offer nationwide and international service by utilizing toll-free numbers and local numbers. Clients forward their calls to us, and we take care of the rest.
SAS accesses hundreds of operators throughout our call center network, and we can handle thousands of inbound calls per day. We are committed to providing efficient service, without sacrificing professionalism and care. This is why we work diligently to answer every call within 3 rings or less.
Moreover, even if your business is closed, we are always open! We offer our services 24 hours a day, 7 days a week, and 365 days a year. Messages will be transferred to you in whatever way you prefer. Are you a big fan of reports? We can do that, too. SAS gives you complete control over reporting tools, and we will help you customize reports to make things easier to analyze. Information can be relayed to you in the form of spreadsheets, graphs, or charts.
You know what’s great about teaming up with SAS? You won’t spend a dime on equipment costs. SAS has all of the necessary tools and technology to get the job done. The agents at our bilingual call center work remotely, and can even work virtually. This ensures that you don’t have to deal with hiring and providing for new staff members, and negates the need for extra receptionists and secretarial staff.
We know that cutting costs is especially important to the small business owner, so we make our technology work for you. We can also utilize your own software to schedule, cancel, and confirm appointments, process orders and shipments, and anything else you can think of! Any updates we make will be instantly communicated to your staff by whatever means you prefer.
Sure, we have fabulous live-voice answering. But there is a growing market of consumers who would rather conduct business over the Internet than make a phone call. Customer contact via email is expected to grow more than 250% in the next 3 years. Did you know that 83% of small businesses respond to emails with inaccurate or incomplete answers?
And that doesn’t even address response time issues. So what is a company to do? Well, it’s simple. SAS can monitor your emails and respond to customer service requests within minutes. We will follow the specific information and protocols you provide, so inaccuracy will be a thing of the past. Live chat is also popular, fast, and efficient, and it can dramatically increase the number of leads captured. We will qualify new leads and send them to the appropriate contact person in your organization the minute they come in.
What does that mean? It means all of your data is secure. All systems are monitored and validated by third-party groups and CSR’s activity is internally regulated to make sure we are adhering to PCI standards.
SAS is able to have your calls answered in an ISO 27001 certified phone answering service. To maintain certification, the call center and its software are regularly reviewed by third-party security specialists who analyze the infrastructure to ensure there are no vulnerabilities.