When you decide to use a call routing service, you are looking for a company that makes customer service more manageable and handling complaints more convenient. The last thing you want is a call answering service that is completely inappropriate for your needs, contacts you at inconvenient times, or uses unfamiliar protocols. Given this reality, it can be a little disconcerting to discover that only 25% of call centers use external quality control measures, and another 25% of those centers are dissatisfied with their own telephone services. Fortunately for you, Specialty’s call routing service is an all-in-one sales, service, and logistics solution designed to meet all of your needs.
Phones ringing off the hook? You need a safety net. SAS offers around-the-clock reception for about $8 a day. Can’t catch that call? Don’t worry. We have you covered.
SASDelivering Outstanding Customer Support
SAS offers a variety of customizable options for in-call routing that are created with your business in mind. Our routing protocols allow you to select the methods that work best for you, constructing a system for inbound calls and live messaging services to match. While call forwarding is the most straightforward and common method of routing, our personalized service ensures that you only handle the calls you want, when you want.
Call forwarding is highly cost-effective, requiring no new staffing and no installation of additional materials. Routing protocols can be adjusted depending on your needs at certain times of day, and if you would like, leads can be distributed evenly to your sales team based on geographic location or directed to particular individuals according to your instruction. We can also easily amend our answering to accommodate changes in your on-call rotation. Forwarding your phones to us offers a variety of options for implementation:
Our team of more than 300 call center agents work within the guidelines you provide, and we are available 24 hours a day and 7 days a week to represent your business. We have an extensive series of internal and external quality control measures in place to ensure exceptional service at every turn. Flexibility is the name of the game, and when it comes to call routing, we are the industry’s star players.
So give us a call today. We can’t wait to hear from you! Stop using an answering service that doesn’t know who you are. Partner with our national team and start focusing on what matters most: running your business. Specialty’s call routing service, working around-the-clock to meet and exceed the needs of your organization.