To be successful in business, you need to generate brand loyalty. Beyond simply growing your client base, you need to ensure the loyalty and retention of your existing customers. Did you know that 80% of your future revenue comes from 20% of your existing customers? You can’t afford to lose a single client, so you need to provide consistently superior customer service and a better customer experience. Simply put, 59% of Americans will try a new company that has better customer care. Great customer service is all about reliable communication, and that’s where Specialty’s customer retention services comes into play. The SAS team ensures that whenever a customer contacts your business, they will be greeted by a courteous, professional, live virtual receptionist every time.
It’s 7x more costly to gain a new client than to keep an existing one. For about $10 a day, we can help. At SAS, we know that happy clients start with superior service.
SASDelivering Outstanding Customer Support
We are proven leaders in boosting customer retention rates. Our tried and true approach of providing around-the-clock answering and premium support for your company instills a sense of trust that your clients will appreciate. With every call, we make your patrons feel valued; our highly trained and experienced staff goes the extra mile to meet callers’ needs. Whether that means providing direct assistance or escalating to your internal support system, every client has a positive interaction with our team. With us on your side, you’ll see why it is 8 times more effective to bring back an existing customer than to track down a new one.
Our team of over 300 representatives is capable of handling more than 100,000 transactions a day. Whether we are processing orders from inbound calls or making outbound calls to gauge interest on a new product line, we have all of your client support services in check. With bilingual staff fluent in English and Spanish, we are prepared to assist your diverse clientele. Here are some features that may interest you:
Collaborating with us is like taking a giant leap forward in the quality of customer care your business provides. We are all about service excellence, and we can help take your reputation to the next level.
Your business cannot afford to lose even one client, and that is why we are committed to increasing your customer retention by presenting a polished image for your organization. We invite you to take advantage of our 2-week free trial, no strings attached, so that you can learn more about what a 24 hr answering service can do for you. It gives you a chance to see what we’re all about, and we know you will be pleasantly surprised! Specialty is the leading answering service for customer retention, turning happy customers into repeat business.