Inbound sales call center.

Incoming! Poor service is dropping clients like rocks in a quarry. SAS is on the lookout, preventing falling revenue one call at a time.

The busy sales professional doesn’t spend that much time behind a desk. The sales industry is challenging, requiring long hours, constant travel, and having your phone practically glued to your ear. When you and your sales team are spending the majority of your days in the car, at meetings or attending conferences, it can be difficult to manage inbound leads and follow up on new business – but letting this crucial task fall by the wayside can damage revenue potential. Did you know that you are 6 times more likely to reach a web lead if they are contacted within the first 30 minutes of submission? That means every minute counts. So, if you are unavailable to call the potential client and secure the lead, then those potential clients are likely going to your competitors. What you need is a sales partner who is available 24 hours a day to field your inbound calls. You need a partner as dedicated to the success of your business as you are. Specialty’s call center for inbound sales is exactly what you’ve been looking for.

Informed staff closes 33% more sales, but when do you have time to train them? For about $2.50 per order, SAS answers calls and follows your protocols for successful sales.

SASDelivering Outstanding Customer Support

SAS is an all-in-one sales, service, and logistics solutions provider, featuring live-voice receptionists working around the clock in a 24 hour call answering service to represent your brand. From inbound sales and lead capture to outbound marketing, from appointment setting to order placement, we can do it all. When you are out of the office, chances are that the majority of your day is spent on a cell phone. Everyone with cell phones knows that they are not always the most reliable contraptions. Responding to callers only to have the line break up and cut off is no way to do business. That is why you need the expert inbound sales team at our national call center.

How It Works.

When you pair up with SAS, you are getting over 300 inbound sales agents, trained twice as long as the industry standard. Our call center is accustomed to managing upwards of 10,000 calls a day, and prompt answering is our trademark, aiming to pick up every call within 3 rings or less. We specialize in the well-mannered, polished telesales that will make your business stand out from competitors. Here are a few of the features we offer to help take your business to the next level:

• 24-Hour Service: Just because you work during traditional business hours, doesn’t mean that all of your phone calls and potential sales will come in from 9 to 5. It is impossible to tell when a current or prospective client will feel the impulse to call your company. If you want to maximize your odds of lead capture, then having your callers reach an automated system or your voicemail is unacceptable. That’s where our sales agents come in. We are on board 24 hours a day, 365 days a year, to make your company accessible even when your office doors are closed.
• Customized Solutions: No two businesses are alike, so no two in-call scripts should be alike. Our specialists will work closely with you to develop a custom-designed script for our operators to use when we answer your phones. Following your protocols and procedures for information gathering, appointment setting, order placement and tracking, we can integrate with your online software to accommodate virtually any need.
• Efficient Sales: Our trustworthy staff will learn the ins and outs of your sales process so that we are better able to sell to inbound callers. We are proponents of unobtrusive upsell and cross-sell strategies, rather than the aggressive techniques that can immediately send potential customers to your competitors. Following a list of FAQs you provide, we will qualify leads, close sales, and help you become more profitable. In addition, we can handle 1-800 campaigns and track interest from your advertisements.

The Benefits.

Having a U.S.-based answering service on your side ensures that all calls will be answered by operators whose primary language is English. We never outsource to other countries. However, we do have a considerable number of bilingual representatives on staff, fluent in both English and Spanish. Diversity continues at a rapid pace, and it is imperative for businesses to meet the needs of the Hispanic population. Some of the benefits of working with SAS are:

• Increased Productivity: When you are on the go, a constantly ringing phone can be quite a nuisance. With SAS on the job, that continuous stream of calls will route directly to our operators, who are ready and waiting to assist your prospective customers and qualify leads. This can result in increased productivity for your traveling sales team, as well as your in-house staff, enabling you to focus on the day-to-day obligations of keeping business going.
• Reduced Costs: It is a fact that inbound marketing costs 62% less than outbound marketing. Right off the bat, that’s cost savings you can see. With our sales agents working remotely, there is no need for you to purchase or install any expensive equipment to start on service. If you are working on a limited budget, this can also help you save on having to hire additional administrative personnel to handle your high call volume. We offer month-to-month plans and per-minute billing, ensuring that you are only paying for the operator time you use.
• Increased Revenue: Inbound marketing, upsell and cross-sell techniques require a certain amount of finesse to help callers see the benefits of your product offerings before they feel like jumping off the phone. Our staff has that finesse in spades. From insurance agencies to pharmaceutical companies, and everything in between, we will work hard to help you acquire new clientele so that you can work hard to keep the ones you have.

Still not sure if our customer care team is the right fit for your business? Want to see our call center services pricing first? That’s ok, give us a test drive! We invite you to take advantage of our 2-week free trial so that you can experience the SAS difference firsthand. We take pride in what we do, and we want you to feel the same way. There are no hidden fees or gimmicks, just 2 weeks of exceptional service. So make the call today, and take the first step towards increased sales and reduced stress. Specialty is the leading call center for inbound sales, providing professional representation of your brand and image all day and every day.