As a business owner, you probably spend an inordinate amount of time responding to emails. From assisting customers with requests to answering questions from your staff, many of your hours are wasted on clerical tasks. Out of the top 100 online retailers, it takes, on average, 17 hours to reply to a customer service email; yet most consumers expect a response in 6 hours. If you and your staff are spending valuable company time replying to a flurry of emails, then you are operating inefficiently. Not only that, but you are most likely alienating customers and lowering sales. What you need is a quick and efficient way to answer these requests without taking time away from your work. You need excellent customer service and professional representation in all of your emails. You need Specialty’s email response service.
Online retailers average 17 hrs. to respond to a customer’s email. For less than $1 per managed email, SAS reduces hours to minutes. Happy customers = better business!
SASDelivering Outstanding Customer Support
We can do so much more than just call handling. With our email receptionist service, we open the lines of communication and give your customers another avenue to contact your business. Through email reception, our national call center agents can actively monitor a specified email box and reply according to your instructions. We provide 24/7 customer service for your clients, keeping you a step ahead of the competition. All of our services, including email answering, can be completely customized to match the needs of your business. SAS truly is your all-in-one customer service solution.
Our team of more than 300 representatives can process upwards of 100,000 transactions a day. You simply provide the email address and work with our experienced agents to design a response protocol, and we handle the rest. No more generic “auto-reply” messages; our email response service acts as an extension of your office helpdesk staff.
Partnering with us means that you will have a courteous, professional agent representing your brand name unceasingly. We take care of office communications so that you can focus on what’s most important: running your business.
As a business owner, there are countless responsibilities that fall under your command. Free yourself from the burden of replying to every inquiry by teaming up with SAS. All of our services, are tailored to suit your company. Get started on our 2-week free trial. We are the affordable customer care solution you have been searching for! Specialty is the leading email response service, providing exceptional customer care at the click of a mouse.