As a business owner, outsourcing your calls to an overseas answering service is not always the best option. From miscommunications to spending extra time on a phone call trying to figure out what the other person is saying, language barriers can sometimes really damage your customer support. When you use an answering service, it’s important to maintain that familiar touch that your customers are used to. With Specialty’s US based answering service, your callers will get the same amazing customer support they are used to getting with your own business, right here at home.TRY SAS FOR FREE
Specialty Answering Service was founded in 1985 in a suburb right outside of Philadelphia, Pennsylvania, also known as the city of brotherly love. The first few years SAS was in business, calls were being answered in a small apartment office and messages were being jotted down on sticky notes. While we’ve grown since then, we still maintain that small business vibe, and strive towards helping out other small businesses near and far.
As a small business, there is nothing more important than giving your customers one-on-one attention and support. After all, they are what drive your business! With our local answering service, you can feel the comfort of knowing your customers are being treated like our customers.
For companies that are based over seas and who are looking to get a US presence to attract a larger customer base, SAS has got you covered. Our call center is located in Sacramento, California which is an eclectic location filled with a lot of different nationalities. Our operators are all US citizens but come from a multitude of backgrounds that can give your company the US presence you’ve been missing. We even have bilingual operators to help bridge the communication gap between your business and your customers.
While many companies outsource their business overseas because labor and products are generally cheaper, quality of service can often times suffer and as a result, profit margins fall. Specialty Answering Service understands that quality service needs to work in tandem with affordable pricing in order to compete with oversea companies, which is why we offer competitive and flexible pricing.
By offering both per minute and per call pricing tiers with over 15 plans to choose from, our service can fit into any sized budget. In addition, all of our plans are broken down into cost effective thresholds so you never have to worry about over paying for service.
If your company is already set with an overseas center but are looking for another solution for escalations, we can help you with that as well. Specialty Answering Service can work in tandem with any company, and can pick up right where the other left off.
Customizable scripts allow our operators to give your customers the personal touch of your own business and can help troubleshoot issues and de-escalate upset callers. Via our intelligent scripting software and ability to integrate with multiple CRM systems, the information we gather from your callers can be sent directly through to whatever platform you’re already using, which means you don’t have to waste time inputting double the amount of data.