Call center metrics.

Call Center Metrics

Call center metrics measure customer satisfaction and agent efficiency. A well-run call center is able to analyze these detailed results and apply the knowledge towards a better alignment with the company’s proposed goals. While quantitative metrics are easily measured and improved, it is important not to underestimate the importance of qualitative metrics. Everyone has a role to play – callers, agents, clients, and business owners.

As business clients move away from a ‘cost center’ view of call centers to that of an integral customer service channel, metrics priorities have changed. When deciding which metrics to evaluate, it is essential to look at things from a broad perspective. Take a look at the different types of metrics, and find out what they can do for your business.

This white paper will explore the following:

  • How metrics can help you achieve company-wide goals
  • Various types of metrics and their key points
  • How metrics measure performance
  • What constitutes a good report
Download the paper.

14 days of free service awaits!


Stay in touch with SAS

Connect via our social channels.

CALL 1-888-532-4794

Specialty Answering Service is a leading call center company, helping fast-growing businesses close sales and deliver amazing live customer support 24 hours a day. SAS' friendly virtual receptionists and customized call handling create an outstanding virtual office experience. There are thousands of small businesses already using our services. Try SAS for free today.

© 2024 Specialty Answering Service
All rights reserved