How to start a call center.

As companies move towards superior customer service in their effort to beat out competitors, the call center industry is growing to accommodate. In a challenging economy, outsourcing call center services can help cut costs. Call centers can be both captive, meaning that agents work for only one organization, or third party, where the call center simultaneously serves many clients in diverse industries.

Call center vendors vary widely across the market and can specialize in a particular field, or answer for a laundry list of different companies. They are a convenient solution for managing customer service queries and complaints, assisting with product information and sales, and a host of other capabilities. Utilizing call center services can lead to improved productivity in the workplace.

This white paper will explore the following:

• How to create a business plan
• How to put that plan into motion
• The basics of performance metrics
• A financial analysis and sales plan