Though headsets can be used for both personal and commercial applications across a broad spectrum, they are an invaluable tool for telephone answering service companies. Varying in size, shape, features and compatibility, the requirements of a headset will depend on how it is being employed. For agents working closely and continuously all day long, manufacturers have developed specialized models that can endure heavy usage and are equipped with noise canceling capability.
Headsets that are designed for agents’ comfort and safety will prevent damaging sound spikes, enable consistently clear communication, and increase workplace productivity. Additionally, the reliable, smooth operation can also improve customer satisfaction on each call. With so many options, contact centers would be remiss if they did not research the benefits of headset utilization.
This white paper will explore the following: