With so many millions of people using credit or debit cards to process payments, data security has become a top concern for consumers and the payment card industry. The problem with storing so much data digitally is that the sheer volume of data makes unintended exposure more plausible. More than 500 million records containing sensitive information have been breached in the last decade alone. But unlike a thief walking into a bank, you can’t see digital information thieves coming.
As call centers increasingly handle customers’ credit card information, it is important that standard security procedures be put in place to protect cardholder data. The Payment Card Industry (PCI) Data Security Standard (DSS) sets forth compliance and security regulations to keep the public’s data safe. Continue reading for more on how companies safeguard your personal information.