Learn about call recording software.

Call Recording Software

Although one of the earliest patents for voice recording was filed in 1903, call recording did not become popular until the magnetic tape was invented, and gained ground even further in the early 1990s with the development of the digital recorder. On average, more than 68% of a customer’s interaction with a company is via phone, and call recording software is used to monitor and evaluate these conversations.

Call recording can be useful for gleaning information about a company’s target customer base, assessing operator performance for quality assurance purposes, maintaining compliance in highly regulated industries such as financial services, and more. Today, call recording is primarily associated with the call center industry.

This white paper will explore the following:

  • History of call recording
  • Modern call recording technology
  • How to select a call recording system
  • Practical applications
Download the paper.

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Specialty Answering Service is a leading call center company, helping fast-growing businesses close sales and deliver amazing live customer support 24 hours a day. SAS' friendly virtual receptionists and customized call handling create an outstanding virtual office experience. There are thousands of small businesses already using our services. Try SAS for free today.

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