Subscription renewal service.

At SAS, we subscribe to this theory: Quality customer service is the glue that holds a business together.

If subscriptions are the backbone of your business, then your future success depends on capturing new subscribers while retaining your current customers. Renewals may only be an annual occurrence, but customer retention is actually more valuable to your business than procuring new patrons. Did you know that it is 8 times more effective to bring back an existing customer than it is to acquire a new one? SAS’ answering service for subscription renewal is keenly aware of the impact that statistic can have on your organization. In the midst of managing a business or publication, outbound renewal calls are at the bottom of your to-do list. However, if you underestimate how powerful a reminder call can be when a customer’s subscription is nearing term, then you are doing yourself a disservice.

Less than 1/3 of consumers renew annual subscriptions. For pennies on the dollar, SAS’ outbound call reminder service can help you retain the 2/3 you may be missing.

SASDelivering Outstanding Customer Support

Research shows that 59% of Americans will try a different company for better service. At Specialty Answering Service, we know that every call into your business is an opportunity to increase revenue. Conversely, every call to your existing client base offers that same opportunity. Customers need to feel like more than just another subscription. The most effective way to acquire customers and keep them coming back every year is to ensure that they receive the very best care with every phone call. That’s where we come in. Our business to business call center specialists are trained twice as long as the industry standard. Your customers, whether current or prospective, will always be speaking to the most professional, knowledgeable, and friendly operators in the industry. We work hard to represent your brand just as flawlessly as you would from your own office.

How It Works.

Partnering with SAS is a great asset to your already successful business. By integrating into your pre-existing customer resource management system, we will be able to review your client database for upcoming renewals and assist inbound callers with a variety of other needs. We are backed by cutting-edge telecommunications technology, and we have years of experience working with businesses just like yours. Our receptionists can:

• Increase Customer Retention: Most people have no recollection of when their service, warranty, or subscription will be up for renewal. This is why outbound calls are invaluable. Our courteous call center agents will contact current customers to give them a head’s up about their status, and can even use upsell/cross-sell techniques to offer them account upgrades or add-on items. We can process payments for re-ups and modify or cancel accounts as necessary.
• Provide Inbound Call Support: Some customers are on top of their renewal status, and they will contact your business without being prompted. Our live telephone receptionists can input their information into your roster and take down any necessary payment information. We can also sign up new customers, assist with billing issues, name or address changes, and we can even answer FAQs based on scripts that you provide.
• Web Database Access: Rather than having you export your client list to us, we can manage everything virtually, utilizing your existing web-based system. Wherever your site is hosted, we can log in, providing us remote access to your CRM. With clients’ information right there in front of us, we can make calls and update entries immediately, saving everyone a few steps in the process.

The Benefits.

Uniting with our team offers your business a cost-effective, competitive advantage, and relieves you of the worry of missing opportunities for customer retention and new client acquisition. Investing in this service can:

• Increase Productivity: With our team of professionals managing and tracking outbound renewal calls as well as inbound customer support, your employees will have more time to focus on the day-to-day tasks of running your office.
• Reduce Stress: You have countless customers, and their services all begin at different intervals. It can be daunting to have in-house personnel keep track of who needs to be reminded of what, and when. Our service lifts that burden off your already busy staff. Less stress makes for happier employees!
• Increase Revenue: This is an easy one. The more reminder calls that go out, the more likely you are to retain your current clients. The faster and more comprehensive your inbound call service, the more likely you are to acquire new clients and improve customer satisfaction. Most importantly, the better your customer service support, the more likely clients will return year after year.

If you are still not 100% sure that SAS can help you, we invite you to test our free live answering service today. We are confident in the nationwide services we provide, and confident that we will have a positive impact on the success of the company you have worked so hard to establish. So get started today. What do you have to lose? Specialty is the leading answering service for subscription renewal, offering you the customer care solutions that will help boost revenue, one call at a time.