If subscriptions are the backbone of your business, then your future success depends on capturing new subscribers while retaining your current customers. Renewals may only be an annual occurrence, but customer retention is actually more valuable to your business than procuring new patrons. Did you know that it is 8 times more effective to bring back an existing customer than it is to acquire a new one? SAS’ answering service for subscription renewal is keenly aware of the impact that statistic can have on your organization. In the midst of managing a business or publication, outbound renewal calls are at the bottom of your to-do list. However, if you underestimate how powerful a reminder call can be when a customer’s subscription is nearing term, then you are doing yourself a disservice.
Less than 1/3 of consumers renew annual subscriptions. For pennies on the dollar, SAS’ outbound call reminder service can help you retain the 2/3 you may be missing.
SASDelivering Outstanding Customer Support
Research shows that 59% of Americans will try a different company for better service. At Specialty Answering Service, we know that every call into your business is an opportunity to increase revenue. Conversely, every call to your existing client base offers that same opportunity. Customers need to feel like more than just another subscription. The most effective way to acquire customers and keep them coming back every year is to ensure that they receive the very best care with every phone call. That’s where we come in. Our business to business call center specialists are trained twice as long as the industry standard. Your customers, whether current or prospective, will always be speaking to the most professional, knowledgeable, and friendly operators in the industry. We work hard to represent your brand just as flawlessly as you would from your own office.
Partnering with SAS is a great asset to your already successful business. By integrating into your pre-existing customer resource management system, we will be able to review your client database for upcoming renewals and assist inbound callers with a variety of other needs. We are backed by cutting-edge telecommunications technology, and we have years of experience working with businesses just like yours. Our receptionists can:
Uniting with our team offers your business a cost-effective, competitive advantage, and relieves you of the worry of missing opportunities for customer retention and new client acquisition. Investing in this service can:
If you are still not 100% sure that SAS can help you, we invite you to test our free live answering service today. We are confident in the nationwide services we provide, and confident that we will have a positive impact on the success of the company you have worked so hard to establish. So get started today. What do you have to lose? Specialty is the leading answering service for subscription renewal, offering you the customer care solutions that will help boost revenue, one call at a time.