Food poisoning. Hazardous parts. Electrical malfunction. Braking system failure. There are innumerable reasons why a product may be recalled from the marketplace. Consumer safety is of the utmost importance to every manufacturer, big or small. So when unforeseen events occur, you need to be prepared. You need a third party service that can put consumers and employees at ease, disseminating the right information en masse to make certain that everyone is aware, and everyone is protected. When the unthinkable happens, Specialty’s recall services are at your side.
Product recalls cost companies billions. During a recall, call center support is invaluable. For about $1 per day, SAS can ramp up staffing on inbound and outbound projects to help calm concerned parties.
SASDelivering Outstanding Customer Support
Did you know that 74% of businesses don’t have a recovery plan in the event of a calamity? SAS can help ensure that catastrophic events don’t ruin your brand. Our crisis management team works hand in hand with your organization to set up the most efficient system possible. This includes finding the best protocols to ensure uninterrupted service for all crisis-related telephone calls. Pooled from years of experience creating call center applications, our affordable approach is successful because we combine the right personnel, the right technology, and a superior response structure for the most dependable live answering service available. We can make your worries a thing of the past and turn a disaster into an opportunity for growth.
With over 300 live-voice representatives staffing our national call center, we are capable of managing upwards of 30,000 inbound calls daily. We staff for 55% efficiency, which means our operators are sitting idle 45% of the time. A product recall will undoubtedly send your call volume through the roof. You need a crisis communication plan. Don’t worry – we have you covered. Employing SAS as your third party recall service can provide:
There would be nothing worse than having to recall a product, then not having the manpower to adequately respond to consumers, investors, employees, retailers, and anyone else with whom you do business. When the chips are down, the right 24 hour answering service is an invaluable asset. Here’s are the benefits of integrating SAS into your disaster recovery plan:
Being prepared means advanced planning. Whatever industry you are in, whether automobile, pharmaceutical, electronics, toy, food, beverage, appliance industries and more, SAS will be your steadfast partner in service excellence when you need it most. If you’d like an opportunity to experience how we work, we invite you to get started on our free trial period. There are no strings attached, so you have nothing to lose! Specialty is the leading call center for product recalls, working diligently to protect your customers and your good name.
We’re ready to help you help your small business. Our recall services are free for 14 days, and there’s no commitment or credit card required. Sign up and give it a try!
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