Phone calls, emails, text messages, instant messaging, faxes, pagers, and don’t forget the good ole U.S. mail! These days, consumers have a wide array of communications channels to choose from, making it increasingly easier to “reach out and touch someone.” One of the newest ways for customers and retailers to communicate is via live chat services. This fast, easy way of managing customer service concerns can be a timesaver in our hectic lives. If your business is not currently offering this convenience to patrons, then it’s high time you start! Specialty’s live web chat service can help.
40% of Live Chat users will purchase with you. That means not having manned Live Chat on your website is like a phone line without an operator! For pricing, ask about our dedicated agent program.
SAS Delivering Outstanding Customer Support
Live chat is a beautiful thing. Just about any customer query can be addressed and remedied in an instant, and it is virtually effortless for the consumer. It is a fact that 94% of online retailers provide customer service support through email. Think about it, though. Email can be tedious to pour through, especially when your service representatives’ queues are overflowing with messages. 41% of consumers expect an email response within 6 hours, but if you are running a smaller operation, this turnaround time may not be feasible. Unless you have a dedicated email answering service, it could take days to get back to your customers. Live chat takes place in a fraction of the time as email. Consumers like it because they have immediate access to your company without having to pick up the phone. You will like it because it improves overall customer satisfaction, and that leads to more sales and better business!
We employ over 300 call center agents, capable of handling 100,000 transactions per day. We train our employees twice as long as the industry standard, and that means you will always have the most experienced staff monitoring your web chat service. We are always prompt, always courteous, and always dedicated to your success. Online communication can be an integral part of your sales and marketing department. We offer:
Uniting with us can give your business a number of advantages that will keep you competitive in the marketplace. Whether your web traffic is high volume, or you are just putting down roots in your industry, chat is a marketing tool that you simply can’t afford to be without. We take pride in what we do, and we know that once you get to know us, you will wonder how you ever got along without our call center solutions! Investing in SAS can:
With more than 65% of American online shoppers engaging in live chat, it is perhaps the most expedient, affordable way imaginable of communicating with your client base. We are so confident in what we can do for your business that we invite you to try out our shared, live operator service free for 2 weeks! There are no tricks and no hidden fees, just amazing service. So chat us up. We can’t wait to hear from you!