In the e-commerce industry, building a strong reputation is everything. You need to provide consistently positive experiences for all of your customers. A single negative review can tarnish your image in the online community and dramatically affect your sales. Knowing that 86% of clients stop doing business with a company because of poor customer service, you need to make sure customer service is always a priority for your web-based business and part of your customer retention plan. It is essential that the first point of contact is professional, courteous, and convenient. That’s where Specialty’s e-commerce call center comes in.
Great customer care can help eCommerce vendors increase sales by $184 million. For about $2.25 per order, SAS’ 24/7 answering can help. Call today. See what we can do!
SASDelivering Outstanding Customer Support
SAS is an all-in-one sales, service, and logistics solutions provider for the e-commerce industry. Our operators have extensive experience and training dealing with web-based businesses and their customers. We are so much more than a simple answering service; we can process orders, manage help desks, and provide non-stop customer support. Our team works around the clock, 24 hours a day, 7 days a week, to solidify the reliable image of your company. Studies show that live-voice receptionists increase the success rate of e-commerce businesses by 94%, so with us on your side, consumers will feel confident in their decision to shop with you.
We have a team of more than 300 call center representatives that can comfortably handle upwards of 30,000 inbound calls a day. With bilingual staff fluent in English and Spanish, we are ready to work with all of your customers, whatever their needs might be. At SAS, we’re committed to prompt service, and we aim to answer all calls in 3 rings or less. Extensive internal quality control checks promise an error-free experience with every call.
When you collaborate with our answering service business, you make a commitment to customer service excellence. We are one of the few call centers to have complete ISO 27001 certification and PCI compliance, ensuring that your customers’ data is safe in our hands. We also have a stringent in-house security protocol to keep protected information in, and unwanted parties out. Having our operators at your command will take your e-commerce business to the next level and help ensure brand loyalty.
We take pride in what we do, and our affordable, personalized support solutions will give your online store the competitive edge it needs to stand out from the crowd. Still not sure if we are the right fit for your business? Take advantage of a 2-week free trial and see for yourself just how beneficial a partnership with SAS can be. Make the decision that has guided the success of countless web-based businesses. Specialty is the leading call center for e-commerce retailers, putting a friendly voice to your company’s trusted name.