If you work as a contractor, it’s likely that you don’t spend very much time in an office. As a small business owner in the construction industry, most of your time is spent at build sites, supply warehouses, and in meetings with clients that take you all over town. Unfortunately, with the constant travel that your job demands, it’s easy to lose touch with customers and overlook possible job opportunities. If you’re not careful, you can strain relationships with suppliers and miss some incredibly lucrative bids. When customer service is placed on the back burner, your business suffers: more than 45% of clients stop working with a company because of poor customer service. Just because business takes you out of the office, doesn’t mean you should be out of reach from your clients. Specialty’s answering service for contractors is the communications solution you’ve been looking for.
Contractors bill on average $75 an hour. Are missed calls costing you revenue? For about $4 a day, SAS can change that. We focus on your phones; you focus on your clients.
SASDelivering Outstanding Customer Support
SAS has a team of more than 300 highly trained representatives who will respond to your construction business’ every need. Whether it’s taking messages and scheduling appointments, providing basic estimates according to your fees and services roster, or conducting follow-up survey calls, we can do it all. Our affordable services are tailored to your requirements. With a remote receptionist available 24 hours a day, 7 days a week, we ensure there is always a live-voice agent ready to provide home improvement buyers and materials suppliers with courteous care.
Our staff is accustomed to handling more than 10,000 inbound calls a day, and prompt service means that your customers’ calls will be we answered within 3 rings or less. That’s 16% higher than the industry average! Presenting a professional image for general contractors is our specialty. We are your all-in-one service, sales, and logistics solutions provider.
Collaborating with a nationwide answering service is the first step to guaranteeing superior customer care for current and future clients. Our specialists will work with you to customize scripts so that your clients will not be able to distinguish between your office and our call center. Using the protocols you provide, we can answer FAQs and make your life easier. Your partners in the construction industry, we give you the freedom to focus on what matters most: running your business.
A contractor’s life is often unpredictable. Both you and your customers deserve professional telephone answering you can rely on. With our 2-week free trial, we offer the opportunity for you to see firsthand just how a partnership with SAS can benefit your business. You have nothing to lose, and everything to gain! Specialty is the leading answering service for contractors, laying the customer care groundwork that will guarantee your future success.
As one of the best US based answering services, our live operator solutions make it easy for contractors to collaborate with customers, prospects, vendors, suppliers, subcontractors, and more. Discover all the ways your construction company can address customer service concerns and estimate requests swiftly. With SAS handling your telephone calls around the clock, you can expect to close more deals than ever before, and make sure your current customers stay happy. In this growth industry, you need amazing customer service to capitalize on every opportunity. Check out the statistics below to understand how important it is for your brand to be represented by a live voice 24/7::
The percentage of construction companies expected to hire more contractors in the next 6 months.
Estimated growth in the volume in construction output by 2030.
The expected yearly increase in overall construction costs in the US.
See how 4 construction companies, ranging from low volume users to heavy hitters, are using our answering service. The report includes a breakdown of FAQs, scripting, types of phone calls received and answered live, average volume, and average monthly phone answering service cost.