SAS for medical transportation businesses.

For patients in need, medical transport services are invaluable. For the success of your business, SAS is invaluable.

Not too long ago, when a person needed inter-hospital transport or transportation from their home to a medical facility, they just called their local ambulance squad and these services were provided. That is not the case today. In recent years, we have seen the rapid growth of the non-emergency ambulance transport service, and that means increased competition. When patients are considering which company to use, it’s not surprising that customer service and personal attention are major factors swaying their decision. Specialty’s answering service for medical transport knows that from the very first phone call, patients need to experience professional, courteous care. That is often more important to them than the cost of transport.

Every year, non-emergency medical transport makes 111 million trips. With so many people in need, you can’t afford to miss a call. For about $3 a day, our friendly representatives can help.

SASDelivering Outstanding Customer Support

Did you know that 45% of customers leave a company because of poor service? At SAS, we are dedicated to providing an exceptional, efficient telephone answering service. We understand the complex nature of the medical transport business, and we tailor our services to meet the needs of your company. From rapid dispatch to accurate message taking, we are aware of the fact that those who call for your services are probably going through difficult and trying times. Our highly trained and experienced operators handle each call with patience and compassion.

What We Can Do.

Our expert team consists of more than 300 agents, working day and night to serve you. We guarantee that when patients call, they will never hear a computer generated voice giving them a list of vague, unhelpful options. We offer live-operator business call answering with the kind of in-depth support that your customers need. Partnering with us has a host of advantages:

• 24/7 Inbound Answering: We are available around-the-clock. Your services are sometimes required at unpredictable times, so our agents are on task all day, 365 days a year. From answering questions regarding fees and services to providing logistical information regarding drivers’ whereabouts, your patients will be greeted by a courteous, knowledgeable, live-voice receptionist on every call.
• Dispatching Services: Whether we are dispatching for a private ambulance service or coordinating inter-hospital transport, we will make sure that patients are helped as quickly and competently as possible. Following your criteria and protocols for prioritization, we will inform you or your employees of patients’ needs by phone, text, pager or email. If you would prefer, we can also provide additional contact numbers that will allow clients to reach you personally in case of an extreme emergency.
• Bilingual Support: Did you know that over 250 million Americans speak Spanish as their primary language? The U.S. is growing daily in diversity, and your business must be poised and ready to take care of those who may not be fluent in English. Our bilingual representatives can assist your clients, whatever their needs may be.

The Benefits.

With advanced national telecommunications support, your clients will always receive the very best customer service in the industry. We are HIPAA compliant, and our operators provide continuous care at a cost that you can afford. What the SAS difference means to you:

• Professional Representation: Your customers need the reassurance that a reliable and professional company is going to help them in their time of need. Our skillfully trained operators deliver a level of service that will instill a sense of confidence in your business. Clients can rest assured knowing that you are there to meet their needs.
• No Additional Equipment or Staffing: Working with our secretary service means you will never have to purchase new equipment or hire additional staff to answer the phone. This could potentially save you thousands in administrative costs. We use the most up-to-date telecommunications equipment and train our operators on the latest telephone answering industry protocols. We have the tools, and we make them work for you.
• Customized Business Solutions: The next best thing to speaking to you directly is speaking to one of our exceptional representatives. You create the message and image that you wish to convey, and we do the rest. Chances are your customers have specialized needs and expectations, and we can tailor service to provide the individualized, personal care they will appreciate.

We know what a partnership with our team can do for your business, and we want you to see the SAS difference for yourself. That is why we offer a 2-week trial, absolutely free. You will have the opportunity to experience the industry’s finest customer care, no strings attached! Specialty is the leading answering service for medical transport companies, providing the outstanding telecommunications solutions that will set your business apart from the competition.