SAS for mental health practices.

We understand the seriousness of your work. We are equally serious about the service we provide.

The decision to seek professional mental health care is never easy. Making the call for help is even more challenging. Callers need reassurance that they or their loved ones will receive the highest level of care possible. That is why a client’s first phone call is of significant importance in the referral process. Did you know that on average, 7 out of 10 clients calling a business are placed on hold? Long hold times, voicemail, or worse yet, computer-generated automation, are tremendous deterrents for those in need of mental health services. When patients call your office, they need to speak with real people who will treat them with dignity and understanding. That is exactly what Specialty’s answering service for mental health care practitioners provides.

With 10,590,429 people who are seriously ill, mental health is a national crisis. Discreet, compassionate care is your job. For as low as $3 a day, helping you help your patients is ours.

SASDelivering Outstanding Customer Support

We are a HIPAA compliant national answering service, and our personalized telecommunications support ensures that all of your callers are met with courteous, compassionate care. Calls are efficiently directed to the appropriate person, department, or agency. We not only provide 24-hour answering services, but we can schedule appointments, make outbound reminder calls, and operate emergency hotline services, all while maintaining privacy regarding your clients’ concerns. At SAS, we customize our services to meet your needs, and our dedicated specialists guarantee that not a single call will go unanswered.

What We Can Do.

We have over 300 of the most knowledgeable and highly trained receptionists in the business. We are committed to answering every call within 3 rings or less, and our many years of experience providing for the mental health industry mean that your patients and their families will receive the prompt, capable service that every human being is entitled to. From assisting with information gathering during the intake process to virtual support for website inquiries, we have you covered.

• Appointment Scheduling: We are able to seamlessly integrate into your online calendar management software to schedule, cancel, and modify appointments, or we can help create a system that works for you. Any updates are instantly communicated to your staff. Additionally, our appointment reminder service will increase scheduling efficiency and prevent miscommunication between you and your patients.
• Emergency Hotlines: Whether we are manning crisis hotlines, or receiving anonymous report to child welfare or social services, our agents are able to screen calls based on your criteria and dispatch them to your staff or specialists according to the information we have gathered. We can contact you via phone, text, email or pager. If you would like, we can also provide additional numbers so that your clients can reach you directly in the event of emergencies.
• Bilingual Support: With a large number of operators who are fluent in both English and Spanish, we do our best to ensure that we can serve your patients and their families, facilitating communication and eliminating language barriers to proper care.

The Benefits.

You have selected the most professional, compassionate, and efficient telephone answering service in the industry. Our service gives psychologists and psychiatrists the peace of mind in knowing that even if your office doors are closed, you are always available when clients need you the most. With us on your side, patients will feel valued and validated from the very first phone call. That is our promise.

• Professional Representation: Presenting a professional image to your patients and their loved ones is essential, and we always make it a priority. Our agents respond to every call following the protocols that you design, and customized service lets clients know that they have made the right decision in selecting your practice or agency.
• Reduced Costs: When you work with us, you are only paying for operator time. There is no additional staff to hire, and no expensive equipment to purchase. We take care of technology upgrades, too. Less overhead means that you can direct those funds to patient care.
• Around-the-Clock Service: We operate 24-hours a day, 7-days a week. We never close, so even during off hours, your psychiatric patients will know that you are never further than a phone call away. Whether it’s 3 o’clock in the morning or 6 o’clock at night, clients and their loved ones will always be greeted by a live voice, and they will receive the very best in personalized, professional service.

We are confident that entering into a partnership with SAS will be beneficial to you and to those you serve. Get started on a free 2-week trial, which will give you the opportunity to see what we are all about firsthand. You have nothing to lose! Specialty is the leading answering service for mental health care practitioners, fostering your reputation for excellence on every phone call.