People watch television at all hours of the day, so as the owner of a cable or satellite company, you need a professional, courteous answering service that can communicate with your clients around-the-clock, whenever they decide to pick up the remote. Offering this service in-house can be costly: it requires staffing, purchasing new equipment, and valuable time for training and implementation. Nonetheless, customer service is not a facet of your business you can neglect; 45% of customers leave a company because of poor service. Ultimately, you need to reduce costs while still offering a fantastic customer service experience. That’s where Specialty’s cable call center comes in.
Is revenue on the fritz? With SAS fielding your inbound calls, you can save over 50% on internal costs! Just think of all the premium channels you could buy with that!
SASDelivering Outstanding Customer Support
SAS offers the same high quality response as an in-house answering service for a fraction of the cost. Working with our national service guarantees that a team of skilled receptionists will be available 24 hours a day, 7 days a week to assist your customers. If you’re really looking to cut down on expenses, we provide an automated service that can be supplemented with live-voice answering. Our features are completely customizable to the needs of the satellite and cable tv industry.
With a team of over 300 call center representatives, we can manage upwards of 30,000 inbound calls a day. We also employ agents who are fluent in both English and Spanish, and our bilingual service will enable you to communicate with a more diverse client base. More than just a cable call center, we are a complete service, sales, and logistics solutions provider.
SAS never outsources your calls to foreign countries. Every client will be greeted by our team of experienced representatives, based entirely within the United States. Whether SAS’ cable call center is managing all of your calls, or acting as overflow for your customer care division, you can rest assured that we will treat every customer with the utmost care.
Still not convinced that we can deliver consistent customer service excellence for your long list of clients? We invite you to sign up for our 2-week free trial – no strings attached. So call today and give us a test drive. Once you see firsthand how we can benefit your business, you will wonder how you ever got along without us. Specialty is the leading call center provider for cable television providers, ensuring that customers stay tuned in to your channel year in and year out.