x

What is speech recognition.

What is Speech Recognition

Years ago, no one would have imagined that you could have a conversation with a computer where it could not only understand what you are saying, but it would also respond to you. Prior to the 90s, speech recognition was just being researched and had not yet found practical uses. But the technology rapidly expanded and is now applicable in myriad ways.

Speech recognition technology is a financially sound option for many industries. Call centers, which started using the software in combination with IVR systems, have found it particularly useful. It helps to cut costs and greatly improves customer satisfaction. Today, most large call centers are actively utilizing speech recognition as part of their technology strategy.

This white paper will explore the following:

  • The evolution of speech recognition algorithms
  • The technology’s various applications
  • Advantages for call centers
  • Its viability as a customer service solution
Download the paper. See the infographic.

14 days of free service awaits!

START YOUR FREE TRIAL

Stay in touch with SAS

Connect via our social channels.

CALL 1-888-532-4794

Specialty Answering Service is a leading call center company, helping fast-growing businesses close sales and deliver amazing live customer support 24 hours a day. SAS' friendly virtual receptionists and customized call handling create an outstanding virtual office experience. There are thousands of small businesses already using our services. Try SAS for free today.

© 2024 Specialty Answering Service
All rights reserved