There is a growing number of consumers who appreciate the efficiency of automated answering services. Many callers like to resolve their own queries; whether it is a balance inquiry from a financial institution or a credit card payment for a utility company. Interactive Voice Response (IVR), front-end automation with operator revert, and good old voicemail can be convenient for those businesses that experience frequently high call volumes. They can also help to keep costs down, and improve your customer service. Could automated services benefit your business?