Auto attendant.

When you stick with a service that’s built to last, Missed calls are a thing of the past!

In the business world, utilizing the most efficient telephone answering service is essential to success. Thanks to advances in technology, it has never been easier to automate services while still maintaining the quality that your customers expect. By providing automation with remote assistance, small businesses can save up to 22% on help desk costs alone. Specialty Answering Service offers an auto attendant feature that is a simple, affordable solution for your small business.

Using an auto attendant = a 30% reduction in labor costs. Sounds good, right? SAS can combine IVR with live-voice service, giving you cost-effective solutions to call management.

SASDelivering Outstanding Customer Support

Did you know that the number of consumers preferring self-service has doubled to 55% in the last 5 years? Our auto attendant service answers all of your inbound calls just as a live receptionist or secretary would. With innovative speech recognition software, this virtual service can direct callers to appropriate extensions, provide customized filtering options, and offer multiple message alert methods. What’s more, we empower your customers by always giving them the option of reaching a live customer service representative. We know that unanswered calls are missed opportunities for your company. With Specialty Answering Service, every call will be answered immediately, turning potentially missed opportunities into positive outcomes.

How It Works.

Working with our state-of-the-art virtual PBX system means there is no new equipment for you to purchase. The service can also be fully customized to suit your business’ needs. All inbound calls are directed via recorded prompts to departments within your organization. Should a customer ever need immediate assistance, they can simply press “0” to be connected with your live messaging service.

• Toll-Free Numbers: Did you know that on an average day, 40% of calls are to a toll-free number? Whether you are running a local or national business, toll-free numbers are a great convenience for your patrons. We can supply you with a dedicated number, facilitating contact between you and your customers.
• Personalized Greetings/Endless Extensions: All automated services are tailored to your personal preferences. Greetings can be changed at any time, and you can have separate greetings for business and non-business hours. Create as many extensions as you require so that your callers can reach the appropriate party.
• Interactive Voice Response: The automated attendant system responds to your client’s voice. There is no need to remember a menu of confusing numeric options and that is something your callers will appreciate. Cutting-edge verification software ensures that customers are understood.

The Benefits.

Our advanced technology and years of experience fine-tuning customer care techniques will make it easy for you to focus on what matters most: running your business.

• Virtual Office: Direct calls to employees across the country or globe, creating a unified image of your company. Virtual office services are a great way to get that big business feel on an affordable small business budget.
• Reduced Operating Costs: The great thing about an auto attendant service is that there is no need to hire additional reception staff or carve out office space for more workstations. With all of the necessary equipment housed inside our call center, you’ll have more in your pocket for other day-to-day expenses. Altogether, the reduced administrative expenses will lead to an increase in your bottom line.
• Voicemail Add-On: You can also combine your auto attendant feature with voicemail services, ensuring that customers can convey their message to your team with ease. Once a caller has entered our voicemail system and left you a message, the message is automatically converted into a WAV file, and it is emailed to your address of record. You’ll have instant access to every call.
• Service Anytime: Fast, efficient service is an essential component of any successful business. We operate 24 hours a day, 7 days a week, and 365 days a year, so your national and international customers will receive the assistance they need, no matter when they call.

Whether you’re looking to create a more professional image for your business or just want to save yourself time and money, SAS is sure to suit your needs. Contact us today to see how we can make automation work for you, and get started on our 2-week free trial. SAS’ auto attendant – giving you a cost-effective solution to great increased customer retention.