Answering service for car rental agencies

Stuck at a customer service crossroads? Let SAS help guide the way.

People rent cars for all types of reasons. Whether they’re traveling out of state, having work done on their own vehicle, or just trying to one-up the neighbors – as long as people are driving, car rental companies will always be in demand. While most car rental transactions can be handled online, people will always have questions. Do you offer a pick up service? I don’t see the Lamborghini on your website, do you have another one on the lot? Do you have AAA discounts? With Specialty’s car rental answering service, no question will go unanswered, and no car will be left alone on your lot – even the 1977 AMC Gremlin. Our trained receptionists help businesses like yours every day by being there when customers want great customer service.

According to Auto Rental News, over 2 millions cars are rented annually. How are you keeping up with the demand?

SASThe Answering Service for Car Rental Companies

What We Can Do.

SAS is a valuable part of any car rental business. Whether it’s changing a customer pick-up location on the fly, or helping coordinate a return – our team of 300+ operators are available 24 hours a day, 7 days a week, 365 days a year. We can convert new leads into more business, answer caller’s questions and do everything else a virtual receptionist can do, all for just a few dollars a day!

• Provide Quotes: When people call your car rental agency, they usually want to know two things off the bat: What types of cars you have available, and how much are they. When prompted, our receptionists we can go right out to your website to run a quote for your callers so that we can get them off the phone and into a car in a flash. While we’re handling your phone traffic, you can focus on bigger things, like making sure your inventory of cars and trucks are in tip top shape.
• Speak Spanish: Don’t roadblock your business by not being able to drive sales with Spanish Speakers. SAS offers a whole team of bilingual virtual receptionists who can provide your Spanish speaking callers with the same excellent customer service they are used to getting with your company.
• Keep Data Organized: If you use a Customer Relations Management (CRM) platform to manage your client information, we can integrate with many popular applications, like Salaeforce CRM, ZoHo CRM, or Sugar CRM. That way, whatever data we gather from your callers can automatically push through to your software. This is not only a huge time saver, but it also helps keep everything organized for efficiency.
• Help You Outshine Your Competition: There are a ton of choices when it comes to rental car companies. Customers aren’t just looking for the best rates anymore as their only selling point. Your renters want great customer service – and we can help you deliver that. Let us help make your reservation process easier with a live virtual receptionist.

The Benefits.

Whether you’re an SUV sized business looking for SAS to answer for your entire corporation, or you’re a 2-seater independent shop looking to speed ahead with better customer service in your tank, SAS has got the perfect solution to all of your business needs.

• Professional Representation: Reliability, safety, and comfort are three aspects most people expect out of their cars. Reliability, trustworthiness and professionalism are three aspects people expect from the businesses they work with. At Specialty, those aspects are key factors in maintaining long lasting partnerships, and we go to great lengths to ensure all of our operators uphold those standards at all times.
• Convert Leads into Business: From constantly updating and inspecting your stock of vehicles, to making sure your customers are happy, you may not always have the time to get to every phone call. Missed calls = missed opportunities. By hiring Specialty’s car rental answering service, you don’t have to worry about missing those opportunities. We’ll answer whatever calls you send our way, and we’ll make sure you never miss another lead.
• Affordable Pricing: For less than how much it costs to fill your tank, your clients can have 24/7 access to amazing customer service. All of our billing is on a month to month subscription basis, so you’re never stuck with us – although after trying us out, you’ll wish you were!
• Customer Convenience: Car rentals can cause a lot of headaches. From your car not being there when it should be, to long lines, SAS can help cut down on counter frustration and help you avoid disaster by answering questions and solving problems before customers are impatiently staring you down at the rental counter. If you can grant us access to your systems, we can check customers in, view reservations, and even change reservations!

Remember the days when you had to walk everywhere, or ride a horse? Neither do we! People rely on fast and easy access transportation like they rely on the air they breathe. Let us help your business speed up by improving your customer service. You provide the great rental cars, we’ll help provide the great support.