Plumbers answering service.

Burst pipes? Clogged drain? Making customers wait is such a pain! You need phone service unsurpassed. Forget the rest – SAS is best!

As the owner of a plumbing business, you know that fast response time and high quality service are everything. Being able to respond to the needs of your customers during emergencies is essential to the success of your company. All too often, though, professionals in the plumbing industry think that customer service begins and ends at the job site; nothing could be further from the truth. The first impression that a client has of your company is usually over the phone. Research shows that 67% of customers will hang up the phone out of frustration if they are directed to voicemail. Can you afford to miss these opportunities? We didn’t think so. Whether it’s an individual desperate for emergency help, or a prospective client looking for more information, Specialty’s  plumbers answering service is guaranteed to make a great first impression every time.

An average plumbing slip is close to $400. Lost calls could cost you thousands! For about $3 a day, SAS can rescue your reputation and keep profits flowing.

SASDelivering Outstanding Customer Support

With SAS, your plumbing company will never miss an opportunity again. We understand the unique demands of the industry, and we provide customized solutions to help your business flourish. Our team of experienced operators ensures that there is always a courteous, live-voice professional ready to make the right first impression for your company. We are more than just an answering service; our national call center is an all-in-one service, dispatching, and logistics solutions provider. Think of us as an extension of your office. Customers experience the exceptional quality of care that they deserve, and your company gains the edge it needs to stand out from your competitors.

What We Can Do.

Think running your business from a cell phone is a good idea? Think again. Our small business phone answering service is staffed with over 300 receptionists, capable of handling upwards of 30,000 inbound calls a day. Every agent is committed to excellence, and we work hard to answer your phones in 3 rings or less. We also have bilingual staff, fluent in both English and Spanish, assuring that you are prepared to address the concerns of our diverse population.

• 24/7 Answering Service: Not every customer inquiry will come in during regular business hours. There are always emergencies for which one needs to be easily accessible. That is why we are available, 24 hours a day, 7 days a week. We know how demanding the plumbing industry can be, and we have customer service specialists ready at any time, day or night.
• Dispatching Specialists: Our team can quickly switch gears when you have a change in on-call staff. We will work within your pre-designed protocols to develop a response system for assessing and handling emergencies. After collecting the information that is pertinent to each job, we will relay it to your employees via phone, email, text, or pager. Additionally, payments can be processed over the phone before your technician is dispatched, eliminating non-payment issues for emergency plumbing calls.
• Appointment Scheduling: We can utilize your company’s online scheduling software to make, modify, or cancel appointments. If you are not currently using a web-based calendar, we can work with you to design a new program, making certain that you never miss an appointment again. All data is updated in real time, and instantly accessible to you and your staff.
• FAQs: We can provide your callers with basic information such as hourly rates and fees based on your services roster. Additionally, if you run a franchise, we can give potential clients the information for the plumber closest to them, and also schedule appointments that will be dispatched from the appropriate location.

The Benefits.

We have a proven record of success working with businesses in the plumbing industry. Whether you are a small business looking to develop complete call center solutions, or a large company that needs overflow and after-hours dispatching, SAS’ plumbers answering service is here to help.

• Seamless Integration: Our services are offered remotely and virtually, so there is no need to purchase or install any expensive telecommunications equipment. We tailor our calling plans to the needs of your business, and we have same-day functionality, so you can be set up on service in just a few hours. We have the equipment, and we make it work for you.
• Professional Image: We know that professionalism is essential to securing and maintaining customers in the plumbing industry. That is why our live-voice agents will not allow even one call to go to voicemail. Patrons of your business will receive the high level of personal care they deserve, and as a result, they will feel that their business is valued. We keep local plumbers and brand driven plumbing franchises on a level playing field.
• Free Trial: We are so convinced that you will love working with our company that we offer a 2-week free trial. If you are not 100% certain that we are the right fit for you, then there is no obligation to continue once your trial period ends.

In the plumbing industry, your day-to-day operations are often unpredictable – but your customer service should never be. SAS is dedicated to outstanding, affordable customer care, and we take pride in what we do. Get started today to find out how the industry’s best can make a difference in the business you have worked so hard to build. Specialty is the leading office answering service for plumbers, keeping your pipeline flowing with perennially satisfied customers.